In-Office Customer Relationship Manager - Claims & Negotiation

Arma Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Bonuses & incentives

Team outings

EAP access

Onsite facilities

Job summary

ARMA, part of the Credit Clear Group, is seeking a full-time in-office insurance claims specialist based in Sydney. You will manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties as part of a fast-paced, customer-first team.

This role involves high-volume calls, negotiation to reach outcomes, and ensuring compliance with industry guidelines while supporting customers facing financial hardship.

Qualifications

• Strong communication, empathy, and negotiation skills.

Responsibilities

• Negotiate payments to achieve positive financial outcomes for all parties
• Problem solve and objection handling to achieve account resolution.
• Ensure compliance with industry regulations and guidelines
• Support customers, including those experiencing financial hardship
• Resolving customer queries in a timely manner and actioning accordingly.

Skills

Negotiation skills

Communication skills

Empathy

Time management

Resilience

High-volume call centre experience

Job description

ARMA, part of the Credit Clear Group, is seeking a full-time in-office insurance claims specialist based in Sydney. You will manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties as part of a fast-paced, customer-first team.

This role involves high-volume calls, negotiation to reach outcomes, and ensuring compliance with industry guidelines while supporting customers facing financial hardship.