Import Operations Coordinator: Customs & eCommerce

Australasian Mail Services; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Australasian Mail Services (AMS eGroup) is expanding its National Imports team in Sydney. We seek a detail-focused administrator to coordinate customs clearance with ABF/DAFF holds, liaise with internal brokers, and ensure smooth cargo flow from imports to depots.

This role reports to the National Imports Manager and supports special projects. Responsibilities include handling exams, inspections, reworks, and weekly billing, while delivering excellent service to shippers and receivers.

Qualifications

• Experience using Outlook and Excel for communication and data handling.
• Attention to detail with ability to chase tasks to completion.
• Clear, professional communication with stakeholders at all levels.
• Experience in importing eCommerce is preferred.

Responsibilities

• Coordinate customs clearance on ABF and DAFF holds and manage information requests.
• Collaborate with internal Customs Brokers on Formal Import Declarations
• Coordinate national cargo release to depots and maintain records for audits
• Manage DAFF exams/inspections via portal and email with audit-ready records
• Assist with ABF Time Up Cargo and end-of-month tasks
• Prepare internal weekly billing
• Provide customer service to internal teams, shippers and receivers via phone/email/forms

Skills

Outlook

Excel

Attention to detail

Communication

Importing eCommerce experience

SAC air cargo reporting

Right to work in AU

Tools

Interactive Customs System (ICS)

DAFF Portal

Job description

Australasian Mail Services (AMS eGroup) is expanding its National Imports team in Sydney. We seek a detail-focused administrator to coordinate customs clearance with ABF/DAFF holds, liaise with internal brokers, and ensure smooth cargo flow from imports to depots.

This role reports to the National Imports Manager and supports special projects. Responsibilities include handling exams, inspections, reworks, and weekly billing, while delivering excellent service to shippers and receivers.