Import Operations Administrator

Australasian Mail Services; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Australasian Mail Services (AMS eGroup) is expanding its National Imports team in Sydney. We seek a detail-focused administrator to coordinate customs clearance with ABF/DAFF holds, liaise with internal brokers, and ensure smooth cargo flow from imports to depots.

This role reports to the National Imports Manager and supports special projects. Responsibilities include handling exams, inspections, reworks, and weekly billing, while delivering excellent service to shippers and receivers.

Qualifications

• Experience using Outlook and Excel for communication and data handling.
• Attention to detail with ability to chase tasks to completion.
• Clear, professional communication with stakeholders at all levels.
• Experience in importing eCommerce is preferred.

Responsibilities

• Coordinate customs clearance on ABF and DAFF holds and manage information requests.
• Collaborate with internal Customs Brokers on Formal Import Declarations
• Coordinate national cargo release to depots and maintain records for audits
• Manage DAFF exams/inspections via portal and email with audit-ready records
• Assist with ABF Time Up Cargo and end-of-month tasks
• Prepare internal weekly billing
• Provide customer service to internal teams, shippers and receivers via phone/email/forms

Skills

Outlook

Excel

Attention to detail

Communication

Importing eCommerce experience

SAC air cargo reporting

Right to work in AU

Tools

Interactive Customs System (ICS)

DAFF Portal

Job description

You'll be the go-to coordinator who gets imported cargo through ABF and DAFF holds and out to our depots. You'll work closely with our internal Customs Brokers, government departments, shippers and receivers, so no two days look the same. Reporting to the National Imports Manager, you'll also support the Team Lead and National Operations Manager on special projects.

Key responsibilities

• Coordinate customs clearance on ABF and DAFF holds, including additional information requests and examinations
• Work with our internal Customs Brokers on Formal Import Declarations
• Coordinate the release of cargo nationally to all depots
• Manage DAFF exams and inspections via portal and email, with records kept to an audit-ready standard
• Handle ABF Time Up Cargo and end-of-month tasks
• Prepare internal weekly billing
• Provide great customer service to internal teams, shippers and receivers by phone, email and department forms

About you

• Knowledge of section 77G depot licence requirements
• Working knowledge of the Interactive Customs System (ICS) and the DAFF Portal
• Strong Outlook and Excel skills
• Exceptional attention to detail and the confidence to chase things down and see them through
• Clear, professional communication with people at every level
• Previous experience in importing eCommerce is preferred
• Knowledge of SAC air cargo reporting is desirable
• Right to work in Australia

About us

AMS eGroup is a logistics, 3PL and eCommerce fulfilment business with customs-licensed depots in Sydney, Melbourne and Perth. We're growing our National Imports team and looking for a detail-driven administrator to join us on a permanent basis.