Implementation Manager (Sydney)

Rippling; Sydney; Ibrido; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Office Model

Descrizione del lavoro

Rippling is seeking an Implementation Manager for our Global IM team in Sydney. You’ll own end-to-end client implementations, acting as the architect for initial success and translating HR and Payroll needs into Rippling solutions.

Collaborate with Sales, Account Management, Product and CX to accelerate adoption, CSAT and time-to-value. The role demands multi-project management, clear communication, and resilience in a fast-paced SaaS environment.

Competenze

• Experience in implementation and customer success
• Ability to manage multiple priorities in autonomous environments
• Clear and actionable communication of complex information
• Resilient approach to challenges and documentation
• Experience with HRIS and Australian payroll desired (not essential)

Mansioni

• Own the Journey: Partner 1:1 with customers to lead end-to-end implementations of our solutions
• Be the Expert: Translate complex technical features into intuitive Rippling solutions for customers
• Project Management: Manage multiple client implementations simultaneously and keep velocity toward go-live
• Collaborative Problem Solving: Work with Sales, Account Management, Product and CX teams to advocate for customers
• Navigate Complexity: Manage critical conversations and escalations to deepen partnerships

Conoscenze

Customer Advocacy

Organized & Agile

Clear Communicator

Resilience

HRIS & Australian Payroll

Strumenti

JIRA

Salesforce

Google Workspace

Descrizione del lavoro

The Opportunity

At Rippling, Implementation isn’t just a department, it’s our competitive advantage. We are excited to announce that we are looking for an Implementation Manager to join our Global IM team located in Sydney.

In this role, you won’t just implement and onboard clients; you will be their architect for initial success. You’ll partner with businesses to transform their HR and Payroll operations, ensuring they see the value of the Rippling platform with speed. If you enjoy navigating ambiguity, building strong relationships, and managing complex implementation projects from kick-off to “go-live,” you’ll thrive here.

How You’ll Make an Impact

Your success will be measured by your ability to drive Adoption, maintain high CSAT, and accelerate Time to Value.

• Own the Journey: Partner 1:1 with customers to lead end-to-end implementations of our solutions
• • Consultative team: SMB and Mid-Market customers
  • Managed team: Mid-Market and Enterprise customers
• Be the Expert: Become a Rippling product expert translating complex technical features into intuitive solutions for your customers
• Project Management: Manage multiple client implementations simultaneously. You’ll be responsible for maintaining Velocity: keeping projects on track while ensuring a seamless transition: Speed and impact.
• Collaborative Problem Solving: Work closely with Sales, Account Management, Product and other CX teams to advocate for your customers
• Navigate Complexity: Expertly manage critical conversations and escalations, turning potential roadblocks into opportunities for deeper partnership.

What We’re Looking For

We value a diversity of professional backgrounds. If you have a passion for implementations and customer success we want to hear from you.

• Customer Advocacy: You are energized by customer engagement and possess the “skills to manage customer from HR Managers, Payroll Specialists to C-Suite Executives.
• Organized & Agile: You have a proven track record of managing multiple priorities. You thrive in autonomous environments where you can create order out of ambiguity.
• Clear Communicator: You can distill complex information into clear, actionable steps for your clients.
• Resilience: You approach challenges with a “can-do” attitude and aren’t afraid to dive deep into documentation to find the right solution.
• Domain Knowledge: You have experience with HRIS and Australian-based Payroll - Desirable (not essential)

Bonus Points

• Experience in a fast-paced SaaS environment (Implementation, Technical Account Management or Customer Success).
• Familiarity with tools like JIRA, Salesforce, or the Google Workspace.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.