Implementation Consultant

Zudello Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Zudello Pty Ltd is seeking an Implementation Consultant to lead client-facing implementations, mapping current processes and designing improved workflows. You will work with finance, operations and procurement teams to configure Zudello and guide deployments.

This role emphasizes driving change, building client trust, and delivering measurable value through automation and AI-enabled processes in a fast-growing SaaS environment.

Qualifications

• Experience in client-facing consulting or implementation projects.
• Ability to map and redesign business processes across finance, procurement and operations.
• Familiar with SaaS implementations and ERP configurations.

Responsibilities

• Run discovery workshops and stakeholder interviews.
• Map current-state processes across AP, AR, procurement and approvals.
• Translate workflows into clear implementation plans for customers.

Skills

Client-facing

Stakeholder mgmt

Process mapping

Discovery workshops

Problem solving

Tools

NetSuite

MYOB

Xero

Sage

Cin7

SAP

Job description

Zudello is a fast-growing Australian SaaS company helping mid-market and enterprise businesses eliminate manual finance operations.

We work with organisations that are still drowning in invoices, purchase orders, approvals, supplier emails, spreadsheets, and clunky finance processes. Our AI platform fixes that — automating the heavy manual work across procure-to-pay and order-to-cash, and integrating with ERPs like NetSuite, MYOB, Sage Intacct and SAP.

Customers like HUB24 and Storage King use Zudello to process tens of thousands of documents every month with minimal human touch.

We’re in growth mode, scaling fast, winning larger customers, and building something meaningful in a massive category.

We’re looking for an Implementation Consultant who loves solving business problems, working with clients, and helping organisations run better.

The Role

This is a client-facing consulting and implementation role.

Your main job?
Understand how customers work today, identify where the friction is, and help design a better way of working with Zudello.

You’ll work closely with finance, operations and procurement teams, running discovery, mapping processes, configuring solutions, guiding implementation, and helping clients get real value from the platform.

You’re not just there to gather requirements.

You’re there to lead customers through change, bring structure to messy processes, and make sure implementations actually succeed.

What You’ll Be Doing

Running discovery workshops and stakeholder interviews

Mapping current-state processes across AP, AR, procurement and approvals

Turning messy, undocumented workflows into clear implementation plans

Configuring Zudello to match each customer’s business rules, workflows and ERP setup

Managing client relationships and keeping projects moving

Supporting testing, training and go-live

Building trust with stakeholders from operational users through to senior decision-makers

Identifying ways customers can get even more value from the platform over time

About You

This role suits someone who is commercial, curious, organised, and genuinely great with people.

You’re probably someone who:

Loves talking to customers and understanding how businesses actually work

Can quickly make sense of messy or unclear processes

Communicates clearly, confidently and professionally

Builds trust easily with stakeholders at different levels

Enjoys solving operational problems

Is comfortable owning outcomes and keeping momentum in projects

Picks up systems quickly and is curious about automation and AI

Thrives in a fast-moving, high-growth environment

Knowledge & Experience

We’re open to different backgrounds, but you’ll likely have experience in:

Client-facing consulting, implementation, business analyst or solution delivery roles

Working with finance, procurement, operations or transformation stakeholders

Business process mapping and workflow design

SaaS implementation, ERP consulting, onboarding or systems configuration

Finance or ERP platforms such as NetSuite, MYOB, Xero, Sage, Cin7 or SAP

Exposure to AP, AR, invoicing, procurement, approvals or sales order workflows is highly regarded

You do not need to be a developer.
But you do need to be technically curious, comfortable with software, and excited by what automation and AI can do in real business environments.

Fast-growing Australian SaaS business in a huge category

Work with modern AI and automation in real customer environments

Own meaningful client relationships and projects

Build both consulting and commercial capability

Get broad exposure across industries, businesses and use cases

Be part of a clever, ambitious and supportive team

Strong opportunity to grow with the company as we scale

This isn’t a slow corporate consulting role.

You’ll have ownership.

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