Implementation Consultant

The Access Group; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

25 days of leave

Health contributions

Charity days

Job summary

A dynamic software solutions provider in Sydney is searching for an Implementation Consultant to join their team. This role involves supporting customers through implementation processes, providing training, and ensuring successful product integrations. The ideal candidate has experience in project management and excellent communication skills. The company fosters a collaborative working environment with competitive benefits and opportunities for career advancement.

Qualifications

• Minimum 1+ years of client training or project management experience.
• Excellent written and oral communication skills.
• SaaS product/technical knowledge is beneficial.
• Being adept at computer and software skills.

Responsibilities

• Project manage and ensure successful implementations for customers.
• Create and deliver in-depth product training.
• Track customer onboarding journey through CRM.
• Conduct post-onboarding check-ins for feedback and reviews.

Skills

Project Management

Client Training

Communication Skills

Attention to Detail

Tools

CRM Software

Asana

O365

Job description

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We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

The Projects and implementations team at Access Lightyear provide account set up and training services to businesses & partners ensuring that our software is successfully embedded within their processes. In this Implementations Consultant role, you are also responsible for assisting the sales team in converting inbound trialists to paying customers. Your job will be to guide, influence and support our customers over the phone, via video conferences and occasionally in person. You will cultivate relationships, overcome objections and deliver the best solution. You will play a key part in understanding a customer's needs and with this information guiding them through how Lightyear would best fit their organisation.

Day-to-day, you will:

• Project manage, plan and set clear timelines & tasks for the customer to ensure their Lightyear implementation is a success.
• Be creating & delivering in depth product training through multiple channels, video conference and in person to ensure our customers become product experts and can move to a self-help SaaS model
• Tracking the customers on-boarding journey through the CRM, and Asana, responding to email/ chat & phone as required.
• Create training modules defined by the customer size which is defined by the complexity of the project requirements. Ensure every customer completes training feedback forms rating a 5-star performance.
• Post-onboarding check-ins, requesting 5-star software reviews and/or case studies to assist the sales and marketing unit in their messaging.

Your skills and experiences might also include:

• A minimum of 1+ years of client training or project management experience.
• SaaS product/technical knowledge would be beneficial, but all training will be provided
• Knowledge Transfer (Training ) Skills and sharp attention to detail
• Excellent written and oral communication skills - an understanding of the accounting and bookkeeping space would be ideal.
• Being adept at computer and software skills are mandatory and O365, CRM and Asana experience beneficial.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Technology, Information and Media

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