Community Care Intake & Services Coordinator

Woden Community Service; Canberra; On-site; AUD 68,000 - 96,000; Full time

Benefits offered by this job

Salary Packaging

Personal/Carer's leave

Paid Holiday Shutdown

Paid Parental Leave

Study Leave

Professional development opportunities

Competitive salary

Job summary

Northside Community Service is seeking a Consumer Intake Officer to join our Entry & Temporary Supports team. You will be the first point of contact for clients, guiding referrals through to service delivery across aged and community care programs, and ensuring care plans stay on track as needs change.

You will assess referrals, identify client strengths and risks, develop support plans, and coordinate service delivery with internal and external providers.

Qualifications

• Proven intake/assessment/service coordination experience in aged or community care.
• Understanding of CHSP and Support at Home aged care programs.
• Strong communication and ability to connect with diverse backgrounds.
• Ability to manage a caseload independently and flexibly.
• Competence with client management systems and digital tools.
• Driver's license and access to a reliable vehicle.
• Current First Aid/CPR and WWVP registration; Police Check.

Responsibilities

• Receive referrals and conduct timely intake assessments across aged and community care programs.
• Identify client strengths, needs, risks, and eligibility for programs.
• Develop and monitor support plans aligned to goals and requirements.
• Coordinate service delivery with internal and external providers and monitor bookings.
• Regularly review care plans and service agreements as circumstances change.
• Maintain client records and reporting in line with funding requirements.

Skills

Intake experience

Aged care knowledge

Strong communication

Caseload management

First Aid/CPR

Driver's license

Police Check

WWVP registration

Education

Certificate III or IV in Aged Care, Disability, or Community Services

Tertiary qualifications in allied health or nursing

Tools

Client management software

Job description

Northside Community Service is seeking a Consumer Intake Officer to join our Entry & Temporary Supports team. You will be the first point of contact for clients, guiding referrals through to service delivery across aged and community care programs, and ensuring care plans stay on track as needs change.

You will assess referrals, identify client strengths and risks, develop support plans, and coordinate service delivery with internal and external providers.