Client Intake Specialist – Aged & Disability Care

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Victoria; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Supportive office culture

Job summary

NGARE EMPLOYMENT SOLUTIONS PTY LTD is seeking a dedicated Client Intake Officer to facilitate the intake process for clients in Aged and Disability Care in Victoria, Australia. This position emphasizes personal interactions, requiring strong communication skills and the ability to connect with clients on a personal level.

The role involves engaging with prospective clients, providing expert guidance, managing local referral pipelines, and ensuring seamless onboarding processes. A competitive salary package and opportunities for career growth are offered, along with a supportive office culture.

Qualifications

• Proven ability to guide families through complex funding information.
• Experience in face-to-face client interactions.
• Strong relationship-building skills.

Responsibilities

• Engage with clients through face-to-face meetings and assess their needs.
• Provide guidance on Support at Home Packages and NDIS services.
• Maintain accurate CRM records and monitor lead activity.
• Coordinate onboarding processes for new clients.
• Collaborate with clinical teams to ensure consistent service delivery.

Skills

Client-focused

Exceptional customer service

Strong interpersonal skills

Negotiation skills

Understanding of Aged Care and NDIS

Education

Minimum 1 year of client intake or case management experience

Job description

NGARE EMPLOYMENT SOLUTIONS PTY LTD is seeking a dedicated Client Intake Officer to facilitate the intake process for clients in Aged and Disability Care in Victoria, Australia. This position emphasizes personal interactions, requiring strong communication skills and the ability to connect with clients on a personal level.

The role involves engaging with prospective clients, providing expert guidance, managing local referral pipelines, and ensuring seamless onboarding processes. A competitive salary package and opportunities for career growth are offered, along with a supportive office culture.