Consumer Intake Officer

Northside Community Service; North Canberra; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Competitive salary

Generous leave entitlements

Professional development

Job summary

Northside Community Service is seeking a Consumer Intake Officer to join our Entry & Temporary Supports team. You’ll be the first point of contact for people reaching out for support, guiding referrals through to service delivery across our aged and community care programs, and ensuring existing clients’ care remains on track as their needs change.

Responsibilities include intake assessments, developing support plans, coordinating service delivery, reviewing care plans, maintaining client

Qualifications

• Experience in intake, assessment, or service coordination in aged or community care.
• Certificate III or IV in Aged Care, Disability, or Community Services (or equivalent).
• Current driver's licence and access to a reliable, insured vehicle.

Responsibilities

• Receive referrals and conduct timely intake assessments via phone or in person.
• Identify client strengths, needs, risks, and eligibility for the appropriate program.
• Develop support plans with clients aligned to goals and program requirements.
• Coordinate service delivery through internal/external providers and monitor bookings.
• Regularly review existing clients' care plans and service agreements and update as needed.
• Maintain regular contact with clients to confirm satisfaction and address issues early.
• Maintain accurate client records and reporting in line with funding requirements.

Job description

Northside Community Serviceis a leading non-profit organisation dedicated to serving the diverse needs of North Canberra and beyond. We are committed to social justice, diversity, and giving a voice to the marginalised. Our broad array of services includes early childhood education, aged care, youth programs, family support, housing initiatives, community development, outreach, and volunteer opportunities.

Northside Community Service is looking for a Consumer Intake Officer to join our Entry & Temporary Supports team. You'll be the first point of contact for people reaching out for support, guiding them from referral through to service delivery across our aged and community care programs, and making sure existing clients' care stays on track as their needs change.

Key Responsibilities

• Receive referrals and conduct timely intake assessments via phone or in person across our aged and community care programs
• Identify client strengths, needs, risks, and eligibility for the appropriate program.
• Develop support plans with clients, aligned to their goals and program requirements.
• Coordinate service delivery through internal and external providers and monitor bookings.
• Regularly review existing clients' care plans and service agreements, updating them as circumstances or needs change.
• Maintain regular contact with clients to confirm satisfaction and address issues early.
• Maintain accurate client records and reporting in line with funding requirements.

What you'll bring

• Proven experience in a similar intake, assessment, or service coordination role within aged or community care.
• Understanding of aged care programs such as CHSP and Support at Home.
• Strong communication skills and the ability to connect with people from diverse backgrounds.
• Confidence managing a caseload independently and flexibly.
• Competence with client management systems and everyday digital tools.
• Certificate III or IV in Aged Care, Disability, or Community Services (or equivalent).
• Tertiary qualifications in allied health, nursing, or a related field would be highly regarded.
• Current driver's licence and access to a reliable, insured vehicle.
• Current First Aid/CPR (or willingness to obtain), National Police Check, and Working with Vulnerable People registration.

Benefits of Joining Northside

• Competitive salary of $80008.24excludingsuperannuation.
• Not-for-Profit Salary Packaging options that increase your take-home pay.
• Generous leave entitlements including Personal/Carer's leave, Paid Holiday Shutdown, Paid Parental Leave, Study Leave, and more.
• Opportunities for professional development and career advancement within a supportive team environment.

Commitment to Safety and Inclusion

Northside Community Service is dedicated to child safety and adheres to strict recruitment processes to ensure this. Candidates must pass comprehensive screenings and will be inducted thoroughly into our safety protocols.

Confidential enquiries may be made by contacting Human Resources, emailing*******@northside.asn.au

Applications close at 11:30pm (AEST) on Thursday, 08 October 2026.

NOTE: This is a Fixed term contract, which ends on 30/06/2027.

We are an Equal Opportunity Employer, seeking candidates from diverse backgrounds including Aboriginal and Torres Strait Islander peoples, the LGBTIQA+ community, people with disabilities, and others