Impactful Housing Admin Coordinator

Link Wentworth; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Leave options

Job summary

Link Wentworth is seeking an Administration Support professional for the Housing Solutions team in Sydney. The role will manage the application mailbox, record client data in TRIM, HOMES and MRI, and provide frontline services to vulnerable residents and applicants.

You will support the Manager/Team Leader, handle face-to-face enquiries, and contribute to accurate reporting. The role requires empathy, resilience, and a patient, respectful approach in a dynamic, community-focused environment.

Qualifications

• Demonstrated experience in administration support and face-to-face roles.
• Awareness of housing issues facing people with low to moderate incomes.
• Ability to remain composed, patient, and respectful under stressful circumstances.
• Genuine respect for diversity in all forms.
• Willingness to comply with vaccination requirements imposed by Link Wentworth.
• A valid National Police Check (less than six months old).
• Commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition.

Responsibilities

• Responding to initial face-to-face enquiries from people experiencing homelessness, housing applicants, tenants, and stakeholders.
• Managing the Housing Applications data base and Temporary Accommodation spreadsheets for accurate reporting.
• Providing administrative support to the Manager/Team Leader - Housing Solutions and broader team.
• Opening and closing the office at appropriate times (as negotiated).
• Drafting correspondence including emails and hard copy letters.

Skills

Administration support

Face-to-face interactions

Customer service

Empathy and compassion

Team player

Tools

TRIM

HOMES

MRI

Job description

Link Wentworth is seeking an Administration Support professional for the Housing Solutions team in Sydney. The role will manage the application mailbox, record client data in TRIM, HOMES and MRI, and provide frontline services to vulnerable residents and applicants.

You will support the Manager/Team Leader, handle face-to-face enquiries, and contribute to accurate reporting. The role requires empathy, resilience, and a patient, respectful approach in a dynamic, community-focused environment.