Administration Support (Housing Solutions)

Link Wentworth; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging

Leave options

Job summary

Link Wentworth is seeking an Administration Support professional for the Housing Solutions team in Sydney. The role will manage the application mailbox, record client data in TRIM, HOMES and MRI, and provide frontline services to vulnerable residents and applicants.

You will support the Manager/Team Leader, handle face-to-face enquiries, and contribute to accurate reporting. The role requires empathy, resilience, and a patient, respectful approach in a dynamic, community-focused environment.

Qualifications

• Demonstrated experience in administration support and face-to-face roles.
• Awareness of housing issues facing people with low to moderate incomes.
• Ability to remain composed, patient, and respectful under stressful circumstances.
• Genuine respect for diversity in all forms.
• Willingness to comply with vaccination requirements imposed by Link Wentworth.
• A valid National Police Check (less than six months old).
• Commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition.

Responsibilities

• Responding to initial face-to-face enquiries from people experiencing homelessness, housing applicants, tenants, and stakeholders.
• Managing the Housing Applications data base and Temporary Accommodation spreadsheets for accurate reporting.
• Providing administrative support to the Manager/Team Leader - Housing Solutions and broader team.
• Opening and closing the office at appropriate times (as negotiated).
• Drafting correspondence including emails and hard copy letters.

Skills

Administration support

Face-to-face interactions

Customer service

Empathy and compassion

Team player

Tools

TRIM

HOMES

MRI

Job description

Administration Support (Housing Solutions)

Maximum term contract until 30 June 2027

Based in our West Ryde office (with occasional work across other office locations as required)

The position provides administrative support to the Housing Solutions team which includes management of the application mailbox by responding to general enquiries, recording clients’ data in various systems such as TRIM, HOMES and MRI. The position provides critical frontline services to a diverse range of people, including those who are vulnerable, have complex needs and are homeless or at risk of homelessness.

Key areas of responsibility include:

Respondingtoinitial face-to-face enquiriesfrom people experiencing homelessness, housing applicants,tenants, and stakeholders

Managing the Housing Applications data base and Temporary Accommodation spreadsheets to ensure accurate reporting.

Providing administrative support to the Manager/Team Leader - Housing Solutions, and broader Housing Solutions team

Opening and closing the office at appropriate times (where required/as negotiated)

Drafting correspondence including emails and hard copy letters

Who we are looking for:

The ideal candidate will have:

Demonstrated experience in administration support and face to faceroles.

Awareness of housing issues facing people who are on low to moderate incomes and who seek social and affordable housing

Ability to remain composed, patient, and respectful under stressful and challenging circumstances

Genuine respect for diversity in all forms (e.g. gender, age, identity, sexual orientation, culture, socio-economic status, ethnicity, language, ability

Ability to work effectively as part of team

Empathy and compassion for others who face disadvantage

You will also need:

Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions

A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth

A commitment to Link Wentworth’s values of Customer Focus, Respect, Integrity, Compassion & Ambition

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.

With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Strong focus on internal staff career development and opportunities
• Options for flexible work arrangements
• Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day
• + much, much more!!!

Our culture is person-centred, authentic, engaging, collaborative and purpose driven. At the very core is our desire to support the community and to help those within it. Our staff are deeply connected to the organisation’s goals of ensuring we improve the lives of our residents and clients. We form strong relationships with each other, our residents and with our strategic partners who support us to deliver our services. We are committed to providing a supportive and rewarding working environment, to enrich the lives of our staff.We invest in our employee’s professional development. Through this we provide opportunities to acquire, practice and adopt new knowledge; and enhance individual and organisational capabilities.

Our culture is person-centred, authentic, engaging, collaborative and purpose driven. At the very core is our desire to support the community and to help those within it. Our staff are deeply connected to the organisation’s goals of ensuring we improve the lives of our residents and clients. We form strong relationships with each other, our residents and with our strategic partners who support us to deliver our services. We are committed to providing a supportive and rewarding working environment, to enrich the lives of our staff.We invest in our employee’s professional development. Through this we provide opportunities to acquire, practice and adopt new knowledge; and enhance individual and organisational capabilities.