Housing Administration & Client Support Assistant

NSW Department of Communities and Justice; Sydney; On-site; AUD 38,000 - 74,000; Full time

Job summary

Housing Administration Assistant at Homes NSW | Housing Services, within the NSW Department of Communities and Justice, is an entry‑level role supporting client service delivery with a focus on administering and recording information.

You will handle over-the-counter and telephone enquiries, provide accurate information, and help coordinate meetings and documentation to keep the housing services team running smoothly. A great start for a career in public service.

Qualifications

• Entry level role supporting client service delivery.
• Ability to handle enquiries and provide clear information.
• Willingness to learn and work as part of a team.

Responsibilities

• Respond to over the counter and telephone enquiries with accurate information.
• Referring matters to client service staff as required to ensure timely assistance.
• Process information and maintain records in line with policies.
• Prepare documentation and presentation material to support managers.
• Organise filing systems and track files for safe information storage.
• Coordinate meetings and manage flow of business information.
• Prioritise daily tasks to meet deadlines and adapt to workload changes.

Skills

Customer service

Communication skills

Computer literacy

Team player

Job description

Housing Administration Assistant at Homes NSW | Housing Services, within the NSW Department of Communities and Justice, is an entry‑level role supporting client service delivery with a focus on administering and recording information.

You will handle over-the-counter and telephone enquiries, provide accurate information, and help coordinate meetings and documentation to keep the housing services team running smoothly. A great start for a career in public service.