Impactful CHOICES/SNAP/NCP Programs Manager

Careerteam; Sunshine Coast Regional; On-site; AUD 91,000 - 126,000; Full time

Job summary

Career Team is seeking a full-time CHOICES/SNAP/NCP Program Manager to oversee the CHOICES, SNAP Employment and Training, and Non-Custodial Parent programs. You will coach Career Advisors, manage daily operations, and ensure accurate case records and timely reporting while driving performance and customer satisfaction.

The role requires on-site work at the designated location with strong leadership, program management, and partnership-building responsibilities to improve outcomes for job seekers.

Qualifications

• Bachelor degree required.

Responsibilities

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors.
• Approve enrollment applications and support services, and oversee program referral pathway processes.
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files.
• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Use Work In Texas reports to analyze and support performance activities.
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure.
• Assist in developing and implementing casework service plans for complex cases.
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule.
• Identify and address staff training needs.
• Visit Career Advisors at access points to ensure connectivity and strong partnerships.
• Identify, build, and maintain community partnerships and collaborate with other professionals.
• Complete monthly report-outs and prepare and present reports of activities and accomplishments.
• Address customer complaints fairly, using strong customer service as a guide.
• Model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Education

Bachelor

Job description

Career Team is seeking a full-time CHOICES/SNAP/NCP Program Manager to oversee the CHOICES, SNAP Employment and Training, and Non-Custodial Parent programs. You will coach Career Advisors, manage daily operations, and ensure accurate case records and timely reporting while driving performance and customer satisfaction.

The role requires on-site work at the designated location with strong leadership, program management, and partnership-building responsibilities to improve outcomes for job seekers.