Choices / Snap/ Ncp Program Manager

Careerteam; Sunshine Coast Regional; On-site; AUD 91,000 - 126,000; Full time

Job summary

Career Team is seeking a full-time CHOICES/SNAP/NCP Program Manager to oversee the CHOICES, SNAP Employment and Training, and Non-Custodial Parent programs. You will coach Career Advisors, manage daily operations, and ensure accurate case records and timely reporting while driving performance and customer satisfaction.

The role requires on-site work at the designated location with strong leadership, program management, and partnership-building responsibilities to improve outcomes for job seekers.

Qualifications

• Bachelor degree required.

Responsibilities

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors.
• Approve enrollment applications and support services, and oversee program referral pathway processes.
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files.
• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Use Work In Texas reports to analyze and support performance activities.
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure.
• Assist in developing and implementing casework service plans for complex cases.
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule.
• Identify and address staff training needs.
• Visit Career Advisors at access points to ensure connectivity and strong partnerships.
• Identify, build, and maintain community partnerships and collaborate with other professionals.
• Complete monthly report-outs and prepare and present reports of activities and accomplishments.
• Address customer complaints fairly, using strong customer service as a guide.
• Model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Education

Bachelor

Job description

Job Description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.

TITLE: Choices / SNAP/ NCP Program Manager

REPORTS TO: Deputy Director

LOCATION: Deep East Texas Workforce Development Area

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is hiring a full-time CHOICES/SNAP/NCP Program Manager to serve customers across the CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent (NCP) programs. This position provides oversight and coaching to the CHOICES/SNAP/NCP Career Advisors. The Program Manager oversees the day-to-day operations of the Career Advisors, assesses caseload shape, completes monthly report-outs, and trains staff in case management activities related to the CHOICES, SNAP, and NCP programs as outlined in the current program design. Work is performed under the supervision of the Deputy Director.

Your Impact on Career Team's Success

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors


• Approve enrollment applications and support services, and oversee program referral pathway processes


• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files with no disallowed costs on eligibility


• Plan and implement a quality management model for continuous improvement and customer satisfaction


• Use Work In Texas reports to analyze and support performance activities


• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measureEnsure appropriate corrective action is taken to address deficiencies


• Assist in developing and implementing casework service plans for complex cases


• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule


• Identify and address staff training needs


• Visit Career Advisors at access points to ensure connectivity and strong partnerships


• Identify, build, and maintain community partnerships and collaborate with other professionals


• Complete monthly report-outs and prepare and present reports of activities and accomplishments


• Address customer complaints fairly, using strong customer service as a guide


• Model Extreme Customer Service behaviors in all interactions with internal and external customers


• Approach each day and task with a "ZAG" mindset


• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have

• Bachelor