Impactful Cafe Manager | Lead inclusive team & community

Cafe Stepping Stone

Canberra

On-site

AUD 70,000 - 86,000

Full time

2 days ago

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Benefits offered by this job

Superannuation 12%

Job summary

Cafe Stepping Stone in Canberra is seeking a Cafe Manager to lead the cafe operations, ensure top customer service, and supervise rostering and staff development. You will guide the team with transformative leadership, uphold quality standards, and foster a supportive, inclusive workplace for migrant and refugee women within a women-led WISE enterprise.

The role emphasizes social impact, staff empowerment, and community engagement, with a starting salary of $78,000 plus 12% superannuation.

Qualifications

Demonstrated ability to build strong relationships and provide staff development feedback.
5+ years minimum hospitality experience with leadership exposure.
Commitment to a safe, inclusive workplace and regulatory compliance.

Responsibilities

Mentor, train and onboard staff, many facing barriers to employment.
Deliver quality customer service and product delivery; manage suppliers and rostering.
Oversee asset reporting and maintenance of equipment and facilities.
Host community events to boost engagement inside and outside cafe hours.
Analyse sales data to meet KPIs; manage complaints and resolve conflicts.