Senior Service Design Lead - Strategy & Impact

Exco Partners Group; Melbourne; On-site; AUD 100,000 - 120,000; Full time

Job summary

Exco Partners is looking for a Senior Service Designer to enhance their design practice in Melbourne. This role will involve leading service design activities, utilizing research methods to drive improvements in service outcomes.

The ideal candidate will have over 7 years of experience in service design, excellent stakeholder engagement skills, and the ability to deliver high-quality outputs with minimal supervision.

Qualifications

• 7+ years of experience in service design or customer experience roles.
• Strong skills in qualitative and quantitative research methods.
• Ability to produce high-quality service design outputs independently.

Responsibilities

• Lead qualitative and quantitative research to inform service design.
• Design current-state and future-state service experiences.
• Communicate effectively with stakeholders to influence decisions.

Skills

Service design

Customer experience

Stakeholder engagement

Qualitative research

Quantitative research

Communication

Problem-solving

Facilitation

Job description

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