Immunisation Administration and Data Officer

City of Whittlesea; Whittlesea; On-site; AUD 78,000 - 81,000; Part time

Benefits offered by this job

Wellbeing program

Discount gym access

Job summary

City of Whittlesea is hiring an Immunisation Administration and Customer Service Officer. You will support bookings, record keeping, and AIR uploads while assisting delivery of immunisation sessions and clinic support.

Strong communication, admin and customer service skills are essential; local government or health sector experience is valued. The role is part-time with Band 4 classification and a salary around AU$78k–AU$81k per year pro rata.

Qualifications

• Strong communication, administration, data entry and customer service skills.
• Attention to detail with the ability to prioritise competing demands and meet timeframes.
• Experience in local government, community services or the health sector.
• Knowledge of immunisation services or the National Immunisation Program schedule.
• Experience with Vitavo and/or the Australian Immunisation Register (AIR) is valued.
• Relevant qualification and/or several years' experience in an administrative role is desirable.

Responsibilities

• Manage bookings and respond to enquiries via phone, email, online systems and in person.
• Maintain accurate immunisation records, data entry and AIR uploads.
• Support planning and delivery of public, school and workplace vaccination sessions.
• Provide administrative support at off-site vaccination clinics (public sessions, schools, workplaces).
• Monitor and maintain vaccine and consumable stock for off-site clinics.
• Build and maintain positive relationships with families, schools, health providers and community stakeholders.

Skills

Communication

Administration

Data entry

Customer service

Attention to detail

Prioritisation

Local government experience

Immunisation knowledge

AIR / Vitavo experience

Education

Relevant qualification in admin/health support

Job description

Core Intro

the City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us.

The part you will play

As part of the Immunisation team, you will work closely with the internal stakeholders/Community.

• Manage bookings and respond to enquiries via phone, email, online systems and in person Maintain accurate immunisation records, data entry and data cleansing, including Australian Immunisation Register (AIR) uploads.
• Support the planning and delivery of public, school and workplace vaccination sessions.
• Provide efficient administrative support at off-site vaccination clinics, including public sessions, schools and workplaces.
• Monitor and maintain vaccine and consumable stock for off-site clinics.
• Build and maintain positive relationships with families, schools, health providers and community stakeholders.

Let’s talk about you

• Have strong communication, administration, data entry and customer service skills
• Demonstrate attention to detail with the ability to prioritise competing demands and meet required timeframes.
• Have experience in local government, community services or the health sector
• Knowledge of immunisation services or the National Immunisation Program schedule would be highly regarded
• Experience with Vitavo and/or the Australian Immunisation Register will be highly regarded
• Relevant qualification and/or several years' experience in a similar administrative role desirable

Why you will love working with us

In addition to the role, we also offer a variety of benefits. Here are just a few:

• The position is classified as Band 4, with a salary of $78,032.24–$81,351.92 per annum, pro rata for part-time employment, plus superannuation.) Permanent, part-time position with agreed working days and access to flexible working 26.35 hours per week arrangements where operational requirements allow.
• Comprehensive Wellbeing program, including free exercise classes and discounted gym access

There are many more benefits available to you, check them out by visiting our website using this link.

We welcome applications from international candidates if you have a valid Visa to work in Australia.

The closing date is 12:00am Friday 25 September.

Position Description: Immunisation Administration and Customer Service Officer PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Vision, Purpose and Values

Whittlesea 2040 A place for all is our long‑term vision for the City of Whittlesea. It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment.

Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team.

If you require an adjustmentat any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.