Department Support & Project Officer

City of Whittlesea; Whittlesea; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible Working

Hybrid Work

Wellbeing program

Job summary

The City of Whittlesea is seeking a Department Support and Project Officer to join the Compliance & Environmental Health team. You will support leadership, coordinate projects, analyse data, and drive service improvements across regulatory safety services while delivering strong customer outcomes.

This full-time role offers hybrid working from home, a total remuneration package around 100,440 AUD plus super, and a supportive environment focused on initiative and continuous improvement.

Qualifications

• Experience in project coordination, governance, business support, or administration.
• Excellent written and verbal communication skills.
• Highly organised with strong analytical skills and the ability to develop insights from data.

Responsibilities

• Support leadership and stakeholders to achieve strategic priorities and improve service delivery.
• Coordinate projects and initiatives to improve performance and outcomes.
• Analayse data to inform decision making and drive continuous improvement.
• Provide administrative and operational support for key departmental activities.

Skills

Project coordination

Governance

Administration

Analytical skills

Communication

Attention to detail

Job description

Core Intro

Working in Compliance & Environmental Health at the City of Whittlesea means no two days are the same. From coordinating strategic projects and supporting the leadership team to analysing data and driving service improvements, you'll play a key role in shaping how we deliver services to our growing community. You'll be supported by a collaborative and friendly team that values initiative, innovation, continuous improvement, and having a laugh. If you enjoy variety, solving problems and making a real impact, you might just find your place with us.

The part you will play

As part of the Compliance & Environmental Health Department you will work closely with the leadership team and our stakeholders to achieve strategic priorities and improve service delivery. You’ll be the person who helps turn ideas into action, with a focus on:

• Supporting a diverse range of regulatory safety services, including Environmental Health, Animal Management, City Compliance, Parking Services, School Crossings and Pound Services, to deliver positive outcomes for the community.
• The delivery of projects and initiatives that improve performance and outcomes.
• Identifying opportunities to improve systems, processes, and the experience for both our community and our staff.
• Providing strategic, administrative, and operational support for key departmental activities.
• Transform data into insights that support improved decision making.
• Helping to champion a culture of continuous improvement.

Let’s talk about you

You will thrive in this role if you:

• Are committed to excellent customer service, innovation, and continuous improvement.
• Have experience in project coordination, governance, business support, or administration.
• Demonstrate excellent written and verbal communication skills.
• Are a highly organised professional with strong analytical skills, excellent attention to detail, and the ability to develop meaningful insights from a range of data and contexts.

Why you will love working with us

In addition to the role, we also offer a variety of benefits. Here are just a few:

• The total remuneration package is $100,440.08 + Super + Flexible Working
• This is a full-time role and provides a monthly or fortnightly RDO for full-time staff – your choice!
• Flexible working practices, including hybrid working from home arrangements
• Comprehensive Wellbeing program, including free exercise classes and discounted gym access

There are many more benefits available to you, check them out by visiting our website using this link.

Position Description: Department Support and Project Officer PD

We are one of the largest and fastest-growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place for All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Vision, Purpose and Values

Whittlesea 2040 A place for all is our long‑term vision for the City of Whittlesea. It guides all our work and future partnerships with the community and others. Our vision, purpose and values all feed into this overarching commitment.

Our Customer Charter

We're commited to providing excellent service and satisfaction to all community members: residents, businesses, vendors and visitiors. As part of this commitment, we've developed a Customer Charter that outlines the standards of Service you can expect from us.

We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team. If you require an adjustmentat any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication.

We welcome applications from international candidates if you have a valid Visa to work in Australia. The closing date is 12:00am Friday 25 September 2026. We will review applications as they are received and may organise interviews before the closing date, so don't delay your application if you are interested in being considered.