Homeless Assertive Outreach Worker

Haven; Home, Safe; Mildura; On-site; AUD 65,000 - 90,000; Full time

Job summary

Haven Home Safe seeks a compassionate Case Manager to support people experiencing homelessness across Victoria. You will engage clients, develop client-led plans, coordinate crisis interventions, safety, shelter, and health needs, and work within trauma-informed, collaborative teams.

Regular travel and strong interpersonal skills are essential for building trust and achieving housing outcomes. The role requires dedication to housing justice, culturally safe practice, and commitment to First

Qualifications

• Demonstrated experience delivering support and crisis intervention within a Case Management model.
• Knowledge of housing programs including Housing First approaches.
• Skills in assessment, monitoring and reviewing client plans.

Responsibilities

• Proactively engage people sleeping rough in places they stay or agreed locations.
• Respond to immediate needs including safety, shelter, food, warmth, and medical support.
• Develop and review client-led, goal-focused case plans.

Skills

Case management experience

Trauma-informed practice

Crisis intervention

Client engagement skills

Job description

Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.

We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.

We have four (4) main office locations – Bendigo (registered Head Office), Preston, Mildura and Geelong.

Our Value

HHS is guided by four core values: Inclusion and Belonging, Collective Impact, Empowering Leadership, and Changing Lives. We are deeply committed to our collective impact, demonstrated through our ESG Impact Framework and commitment to First Nations Peoples through our Reconciliation Action Plan.

Role Purpose

• To provide an innovative, much needed approach to addressing the occurrence of homelessness and rough sleeping utilising the expertise of a broad multi-cross sector approach in conjunction with the current Specialist Housing and Support System.
• Proactively engage and collaborate with people sleeping rough, whenever possible, with the view to identifying personal aspirations and working towards the clients expressed goals Primary.

Primary Responsibilities

• Proactively engage people sleeping rough in places they are staying or agreed locations
• Respond to immediate needs including safety, shelter, food, warmth, and medical support
• Develop and review client‑led, goal‑focused case plans aligned with a shared one‑plan approach

Key Selection Criteria

Alignment with HHS’s Vision, Values, and Impact principles.

• Demonstrated understanding and experience in providing support and crisis intervention to individuals with complex needs in a Case Management model, Trauma Informed framework.
• Knowledge of housing programs including the Housing First concept approach and knowledgeable of the current research and evidence-based practice environment when working with homeless and rough sleepers.
• Skills in assessment, monitoring and reviewing, in the context of working with the client group, including case plans

Safety Screening Requirements

• Victorian Driver’s Licence.
• National Police Check.
• Working with Children Check.

Travel Requirements

• This position requires regular travel.

Download the Position Description for further information

This role involves direct client and community based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self-care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.

Applications Close:

23 October 2026 and are received via: Seek.

If you have any questions about the role, please reach out to People Experience Team via: **@hhs.org.au.