IMC Operator: Incident Response & Security (Rotating Shifts)

Woolworths Group; Geehi; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Woolworths Group is offering a 6 month fixed-term IMC Operator role based at Norwest. You will work in 10 hour rotating rosters (days/nights/weekends) and respond to security, safety or operational incidents, filing reports for management review.

Reporting to the IMC Manager, you will handle calls from stores and Emergency Services, ensure OH&S compliance, and provide timely support to business customers and contractors. A clear criminal history is required for security-licence eligibility.

Qualifications

• Excellent customer service experience with a high level of phone manner.
• Comfortable and confident in dealing with high pressure situations.
• Great attention to detail, organisation skills and ability to multitask and prioritise.
• Strong problem solving and decision-making abilities.
• Be a responsible and reliable team player.
• A clear criminal history to be eligible for a security licence which is imperative for this role.

Responsibilities

• Respond to incident calls from stores and file reports in relation to security, safety or operational incidents.
• Receive and manage calls from business customers and Emergency Services.
• Ensure compliance with OH&S policies and safe work procedures.
• Provide effective service to business customers including Woolworths brands/stores, support teams and contractors.
• Monitor and manage business alarms and incidents.
• Record incidents promptly on the incident management system and produce daily reports.

Skills

Customer service

Phone manner

Under pressure

Attention to detail

Multitasking

Decision making

Team player

Security licence eligibility

Job description

The Woolworths Group is offering a 6 month fixed-term IMC Operator role based at Norwest. You will work in 10 hour rotating rosters (days/nights/weekends) and respond to security, safety or operational incidents, filing reports for management review.

Reporting to the IMC Manager, you will handle calls from stores and Emergency Services, ensure OH&S compliance, and provide timely support to business customers and contractors. A clear criminal history is required for security-licence eligibility.