IMC Operator | Fixed Term

Woolworths Group; Geehi; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Woolworths Group is offering a 6 month fixed-term IMC Operator role based at Norwest. You will work in 10 hour rotating rosters (days/nights/weekends) and respond to security, safety or operational incidents, filing reports for management review.

Reporting to the IMC Manager, you will handle calls from stores and Emergency Services, ensure OH&S compliance, and provide timely support to business customers and contractors. A clear criminal history is required for security-licence eligibility.

Qualifications

• Excellent customer service experience with a high level of phone manner.
• Comfortable and confident in dealing with high pressure situations.
• Great attention to detail, organisation skills and ability to multitask and prioritise.
• Strong problem solving and decision-making abilities.
• Be a responsible and reliable team player.
• A clear criminal history to be eligible for a security licence which is imperative for this role.

Responsibilities

• Respond to incident calls from stores and file reports in relation to security, safety or operational incidents.
• Receive and manage calls from business customers and Emergency Services.
• Ensure compliance with OH&S policies and safe work procedures.
• Provide effective service to business customers including Woolworths brands/stores, support teams and contractors.
• Monitor and manage business alarms and incidents.
• Record incidents promptly on the incident management system and produce daily reports.

Skills

Customer service

Phone manner

Under pressure

Attention to detail

Multitasking

Decision making

Team player

Security licence eligibility

Job description

6 month fixed-term opportunity based at Norwest

Exciting opportunity to make a difference for store teams!

Rotating roster working day, afternoon and night shifts

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Opportunity

The Woolworths Group has been focused on the importance of digital and what we need to do to better serve our customers and to create shopping experiences that are personalised, seamless and convenient. With more than 200,000 team members across Australia, our team is one of our most valued customer groups. The IMC Operator role reports to the IMC Manager, you will work in 10 hour rotating rosters (Days/Nights/Weekends) and must be eligible to apply for or currently hold a 1E security licence.

What you’ll do

• Reporting to the Incident Management Centre (IMC) Manager, you will respond to incident calls from stores and file reports in relation to security, safety or operational incidents
• Receive and manage calls from business customers and Emergency Services.
• Ensure compliance with OH&S policies, safe work procedures and practices.
• Provide effective and efficient service to business customers (including Woolworths Brands/Stores, Support teams, Contractors etc).
• Management and monitoring of business alarms and incidents.
• Ensure incidents are recorded in a prompt and accurate manner on the Incident Management operating system and produce daily reports.

Shift Hours

You will work in 10 hour rotating rosters across 4 days per week to give you the work life balance you have been looking for. This includes days, afternoons, nights and weekends.

• Day shift: 6am - 4pm
• Afternoon shift: 3pm - 1am
• Night shift: 9pm - 7am

What you’ll bring

• Excellent customer service experience with a high level of phone manner, with a friendly, polite and positive attitude.
• Comfortable and confident in dealing with high pressure situations.
• Great attention to detail, organisation skills and have the ability to multitask and prioritise.
• Strong problem solving and decision-making abilities.
• Be a responsible and reliable team player.
• A clear criminal history to be eligible for a security licence which is imperative for this role

What you’ll experience

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Parental Leave provision - 12 weeks paid parental leave for primary caregivers . Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid). 4 weeks paid leave for secondary caregivers.

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Wellness: Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.