IMC Operator (Fixed-Term) – Rotating Day/Night Shifts

Cartology; The Hills Shire Council; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Parental Leave

Team discounts

Wellness support (Sonder)

Job summary

Woolworths Group is seeking an IMC Operator on a 6-month fixed-term basis at Norwest, NSW. You will be part of the Incident Management Centre, handling security, safety and operational incidents on a 10-hour rotating roster across day, afternoon and night shifts.

You’ll respond to calls from stores and emergency services, monitor alarms, file precise reports, and ensure OH&S policies are followed. Eligibility for a 1E security licence is required or you must be able to obtain it.

Qualifications

• Excellent customer service experience with a high level of phone manner.
• Comfortable and confident in dealing with high pressure situations.
• Great attention to detail, organisation skills and the ability to multitask and prioritise.
• Strong problem solving and decision-making abilities.
• Be a responsible and reliable team player.
• A clear criminal history to be eligible for a security licence which is imperative for this role.

Responsibilities

• Respond to incident calls from stores and file reports related to security, safety or operational incidents.
• Receive and manage calls from business customers and Emergency Services.
• Ensure compliance with OH&S policies and safe work procedures.
• Provide effective service to business customers, including Woolworths Stores, support teams, and Contractors.
• Manage and monitor business alarms and incidents.
• Record incidents promptly in the incident management system and produce daily reports.

Skills

Customer service

High-pressure handling

Attention to detail

Organisational skills

Multitasking

Problem solving

Team player

Security licence eligibility

Job description

Woolworths Group is seeking an IMC Operator on a 6-month fixed-term basis at Norwest, NSW. You will be part of the Incident Management Centre, handling security, safety and operational incidents on a 10-hour rotating roster across day, afternoon and night shifts.

You’ll respond to calls from stores and emergency services, monitor alarms, file precise reports, and ensure OH&S policies are followed. Eligibility for a 1E security licence is required or you must be able to obtain it.