IKEA Co-worker (Part-time)

IKEA; Canberra; On-site; AUD 34,000 - 47,000; Full time

Benefits offered by this job

5 weeks annual leave

Parental leave

Co-worker discount

Free parking

Uniform provided

Job summary

IKEA Canberra is hiring co-workers for Sales, Customer Service and Fulfilment roles. You will help customers find home furnishing solutions, provide excellent service at touchpoints, and ensure orders are prepared and delivered accurately and efficiently.

You’ll be part of a team that values customer focus, adaptability, and strong communication, with opportunities across multiple departments and shift patterns during peak periods.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to work in a fast-paced environment.
• Excellent communication and teamwork.

Responsibilities

• Assist customers with product selection and information.
• Process orders and payments accurately at checkouts.
• Fulfil orders and prepare for delivery or Click & Collect.
• Operate forklifts and fulfilment equipment safely and efficiently.

Skills

Customer focus

Communication skills

Teamwork

Adaptability

Cash handling

Tools

Forklift operation

Job description

At IKEA, we're passionate about creating a better everyday life for the many people. Our co-workers are at the heart of making this vision a reality by helping customers create homes they love through inspiring service, practical solutions, and seamless shopping experiences.

We are looking for enthusiastic IKEA co-workers to join our Sales, Customer Service and Fulfilment teams. Whether you're helping customers find the right home furnishing solutions, delivering exceptional service at every touchpoint, or ensuring orders are prepared and delivered accurately and efficiently, you'll play an important role in creating a positive and memorable experience for our customers.

We are looking for IKEA co-workers in the following departments:

Our Sales team helps customers bring their home furnishing dreams to life. By understanding customers' needs, providing product knowledge, and sharing home furnishing solutions, Sales Co-workers create inspiring shopping experiences and make it easy for customers to find the products and services that best meet their needs.

Customer

Our Customer team is at the heart of delivering a seamless customer experience. Whether welcoming customers, supporting self-service areas, assisting at check-outs, processing returns, handling cash and electronic payments accurately and efficiently, or helping with customer enquiries, this team ensures every interaction is positive, efficient and memorable.

Our Fulfilment team creates a seamless customer experience by accurately picking, packing and checking orders, supporting Click & Collect handouts, coordinating deliveries and resolving order issues. Working safely and efficiently, you'll follow IKEA procedures, operate forklifts and fulfilment equipment, and collaborate with the wider team to ensure every customer receives their order on time and with care.

About this work area

At IKEA, we're passionate about creating a better everyday life for the many people. Our co-workers are at the heart of making this vision a reality by helping customers create homes they love through inspiring service, practical solutions, and seamless shopping experiences.

We are looking for enthusiastic IKEA co-workers to join our Sales, Customer Service and Fulfilment teams. Whether you're helping customers find the right home furnishing solutions, delivering exceptional service at every touchpoint, or ensuring orders are prepared and delivered accurately and efficiently, you'll play an important role in creating a positive and memorable experience for our customers.

We are looking for IKEA co-workers in the following departments:

Sales

• Our Sales team helps customers bring their home furnishing dreams to life. By understanding customers' needs, providing product knowledge, and sharing home furnishing solutions, Sales Co-workers create inspiring shopping experiences and make it easy for customers to find the products and services that best meet their needs.

Customer

• Our Customer team is at the heart of delivering a seamless customer experience. Whether welcoming customers, supporting self-service areas, assisting at check-outs, processing returns, handling cash and electronic payments accurately and efficiently, or helping with customer enquiries, this team ensures every interaction is positive, efficient and memorable.

Fulfilment

• Our Fulfilment team creates a seamless customer experience by accurately picking, packing and checking orders, supporting Click & Collect handouts, coordinating deliveries and resolving order issues. Working safely and efficiently, you'll follow IKEA procedures, operate forklifts and fulfilment equipment, and collaborate with the wider team to ensure every customer receives their order on time and with care.

Who you are

You are passionate about people and enjoy helping customers find the best solutions for their needs. You are someone who:

• Has a strong customer focus.

• Enjoys connecting and communicating with a diverse range of people.

• Thrives in a fast-paced, hands-on environment.

• Works well as part of a team and contributes to a positive workplace culture.

• Can prioritise tasks and adapt to changing business needs.

• Takes pride in delivering high standards every day.

• Shares IKEA's values and commitment to creating a better everyday life for the many people.
  

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 base hourly pay rate

• Above award rates and penalty rates (including Sunday and Public Holidays)

• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Free benefits membership (savings and discounts across retailers and service providers)

• Novated leasing and EV subscription options

• Superannuation salary sacrifice

• Fitness Passport membership available

• Bonus programme (where eligible)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• Permanent and temporary positions available ranging from 30 - 40hours/fortnight across our Sales, Customer Service and Fulfilment functions.

• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. Additionally, availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

• We require adequate availability, without holidays booked, during the peak trading period (from mid-October 2026 to January 2027) for these positions, and weekend availability is a must.
  

Recruitment process and key dates:

• If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.

• If your application is progressed, you will be invited to a Group Assessment Centre at IKEA Canberra on Friday 9 October.

• If your application is successful, you will be required to start in your role on Monday 19 October and attend a 2-day Welcome induction.