IFNSW Police Case Manager

Employees Mutuals Limited; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Retail discounts

Wellbeing program

Learning & development

EAP benefits

Celebration events

Annual incentives

Job summary

Employees Mutuals Limited (EML) is seeking a dedicated Case Manager to join the NSW Police team in Sydney. You will manage a portfolio of workers’ compensation claims, coordinating with injured workers, their employers, and external partners to support timely, safe return-to-work outcomes.

The role focuses on empathy, problem-solving, and collaboration within a hybrid, full-time framework. EML offers meaningful work in a specialist area of personal injury claims management and opportunities for

Qualifications

• World-class customer service with ability to build rapport with each client.
• Proactive, self-motivated and able to think creatively when engaging with stakeholders.
• Experience negotiating and influencing positive outcomes.
• Enjoy working collaboratively within a supportive team environment.
• Ability to handle challenging conversations with empathy.

Responsibilities

• Manage a full portfolio of workers’ compensation claims.
• Maintain relationships with injured workers, their employer (NSW Police Force) and external stakeholders.
• Develop and implement return-to-work plans with Technical & Injury Management Specialists.

Skills

Customer service

Stakeholder management

Negotiation

Conflict resolution

Team collaboration

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI‑powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We're now welcoming applications for Case Managers to join our IFNSW Police team. This will be a fulltime permanent position located in Sydney. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

Take responsibility of a full portfolio of workers compensation claims, with a focus on both physical and psychological injuries. Work together and maintain relationships with injured workers, their employer at NSW Police Force and several external stakeholders to help the injured worker back to work as quickly and safely as possible. Work with our Technical & Injury Management Specialists to develop and implement a plan to assist the injured workers' in their return to work journey.

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
• Experience managing, negotiating and influencing positive outcomes
• Enjoy working collaboratively within a supportive team environment
• Passion for resolving conflicts and can handle challenging conversations

Why You’ll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

About Us

There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.