IFNSW Police Case Manager

Eml Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Learning and development

Comprehensive EAP and wellbeing

Job summary

EML is welcoming applications for Case Managers to join our NSW Police team in Sydney. This full-time permanent role involves managing workers’ compensation claims, collaborating with injured workers, employers, and external stakeholders to facilitate safe return-to-work outcomes, with a focus on both physical and psychological injuries.

After probation, there is flexibility to work from home with a choice between monthly rostered days off or a 9-day fortnight, supporting better work-life

Qualifications

• Take responsibility of a full portfolio of workers' compensation claims, focusing on physical and psychological injuries.
• Build and maintain relationships with injured workers, employers and external stakeholders to support return to work.
• Collaborate with Technical & Injury Management Specialists to plan return-to-work journeys.
• Provide world-class customer service and develop rapport with each client.
• Be proactive, self-motivated and think creatively when engaging with stakeholders.
• Experience negotiating and influencing positive outcomes.
• Enjoy working collaboratively within a supportive team.
• Handle challenging conversations with empathy.

Responsibilities

• Take responsibility of a full portfolio of workers' compensation claims, with a focus on physical and psychological injuries.
• Work together and maintain relationships with injured workers, their employer at NSW Police Force and several external stakeholders to help the injured worker back to work as quickly and safely as possible.
• Work with our Technical & Injury Management Specialists to develop and implement a plan to assist the injured workers’ in their return to work journey.

Skills

Customer service

Stakeholder management

Conflict resolution

Collaborative teamwork

Job description

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for Case Managers to join our IFNSW Police team. This will be a fulltime permanent position located in Sydney. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Take responsibility of a full portfolio of workers compensation claims, with a focus on both physical and psychological injuries.
• Work together and maintain relationships with injured workers, their employer at NSW Police Force and several external stakeholders to help the injured worker back to work as quickly and safely as possible.
• Work with our Technical & Injury Management Specialists to develop and implement a plan to assist the injured workers’ in their return to work journey.

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
• Proactive, self‑motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
• Experience managing, negotiating and influencing positive outcomes
• Enjoy working collaboratively within a supportive team environment
• Passion for resolving conflicts and can handle challenging conversations

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.