Case Manager

EML Australia; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

EAP for employees and families

Company-wide celebration events

Annual incentive scheme

Job summary

EML Australia in Sydney's metro area invites you to join an award‑winning team that supports wellbeing and career growth. This full‑time, permanent role is based in Parramatta with flexible hybrid work from home after training and probation.

You will manage a portfolio of workers’ compensation claims for Ambulance or Fire sectors, liaising with injured workers, their employers and health professionals. You will collaborate with Injury Management Specialists to craft return‑to‑work plans, build

Qualifications

• World class customer service mindset with ability to build rapport.
• Proactive, self-motivated and creative in stakeholder engagement.
• Experience managing, negotiating and influencing positive outcomes.
• Thrives in a collaborative team environment.
• Capable of resolving conflicts and handling challenging conversations.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological injuries.
• Work with injured workers, their employers and external stakeholders to support recovery and return to work.
• Collaborate with Injury Management Specialists to develop and implement return-to-work plans.

Skills

Customer service

Stakeholder management

Negotiation

Conflict resolution

Team collaboration

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Join our Ambulance or Fire team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

This will be a full- time, permanent position based in the Parramatta office with flexibility to work from home once fully trained, considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
• Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

ABOUT YOU

• You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
• Proactive, self‑motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
• Experience managing, negotiating and influencing positive outcomes
• Enjoy working collaboratively within a supportive team environment
• Passion for resolving conflicts and can handle challenging conversations

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?