Ict Support Specialist

Sydney Catholic Early Childhood Services Ltd (Scecs); Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sydney Catholic Early Childhood Services (SCECS) is seeking an ICT Support Specialist to be the day-to-day contact for technology across our services and to support the IT Manager. You will deliver practical technical support and help develop consistent ICT processes.

Key tasks include service desk support, identity and access management, device configuration, and hands-on site visits across Sydney. Travel is a regular part of the role.

Qualifications

• 2+ years in IT support across multiple locations.
• Experience with Microsoft 365 and Entra ID.
• Ability to explain technology clearly to non-technical staff.
• Willingness to travel regularly across Sydney.

Responsibilities

• Manage day-to-day service desk requests, incidents and issues.
• Troubleshoot and resolve issues; create knowledge articles.
• Support onboarding/offboarding and access management.
• Configure Windows and Apple devices; support Intune and ABM.
• Travel to SCECS services to provide hands-on ICT support.
• Develop ICT procedures and runbooks; improve service delivery.

Skills

Troubleshooting

Communication

Documentation

Customer support

Windows

macOS

iOS

Education

ITIL 4 Foundation

MS-900

SC-900

MD-102

Not-for-profit / education context desirable

Tools

Microsoft Intune

Apple Business Manager

ITSM platforms

Job description

About Sydney Catholic Early Childhood Services (SCECS)

Sydney Catholic Early Childhood Services (SCECS) is a not-for-profit organisation dedicated to supporting children and families within our Catholic schools and parishes. SCECS delivers high-quality education and care while fostering strong connections within the Catholic community. By joining SCECS, you become part of a purpose-driven organisation committed to making a positive impact.

Description

Your new role

As our ICT Support Specialist, you will be the day-to-day point of contact for technology across SCECS while supporting the IT Manager.

You will provide practical technical support while helping us develop consistent, reliable ICT processes across our services.

Your responsibilities will include:

Service Desk & Support

• Manage and support day-to-day service desk requests, incidents and technical issues.
• Troubleshoot and resolve issues or escape where required.
• Develop knowledge articles and guides to help staff resolve common issues themselves.
• Support teams across Customer Service, Facilities, HR and Recruitment as they transition to new technology platforms.

Identity & Access

• Support staff onboarding and offboarding.
• Manage users, groups, licences and access through Microsoft Entra ID.
• Assist with regular access reviews and ensure staff have the appropriate technology access.

• Configure, enrol and deploy Windows and Apple devices.
• Support Intune and Apple Business Manager environments.
• Maintain the organisation's technology asset register, including repairs, warranties and secure disposal.

Service & Site Support

• Travel to SCECS services to provide hands-on technical support.
• Troubleshoot devices, printers, AV equipment, wireless and basic network issues.
• Help reduce recurring technology problems across our services.

• Create simple, easy-to-follow technology guides for educators and non-technical staff.
• Develop and maintain ICT procedures and runbooks.
• Identify opportunities to improve how technology is delivered and supported across SCECS.

About you

• 2+ years' experience in an IT support role, preferably supporting multiple locations.
• Experience supporting Microsoft 365 and Entra ID.
• Experience across Windows, macOS and iOS.
• Strong troubleshooting and problem-solving skills.
• The ability to explain technology clearly to people with different levels of technical knowledge.
• Strong written communication skills, including the ability to create simple user guides.
• A willingness to travel regularly to SCECS services across Sydney.
• A current NSW Driver Licence.
• A Working with Children Check & Police Check.

• Microsoft Intune.
• Apple Business Manager.
• ITSM or enterprise service management platforms.
• Basic networking, including VLANs, DHCP and wireless troubleshooting.
• ITIL 4 Foundation.
• Microsoft certifications such as MS-900, SC-900 or MD-102.
• Education, early childhood or not-for-profit environments.

Relevant IT qualifications are also desirable, but practical experience and the ability to solve problems will be highly valued.