ICT Support Administrator

Goodstart Early Learning; City of Brisbane; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Salary packaging through AccessPay

Discounted childcare (up to 15%)

Fitness Passport

Discounted health care and wellbeing

Exclusive discounts on travel, gym, IT

Free annual flu shot

Extra leave options

First Nations Support

Career growth investments

Job summary

Goodstart Early Learning in Murarrie, Brisbane - Queensland is seeking an ICT Support Administrator to ensure smooth operation of our systems and to resolve issues affecting staff and operations. The role involves troubleshooting applications, maintaining assets, and contributing to IT projects to support our growing network of childcare centres.

The successful candidate will have 2-3 years in technical support, industry certification in relevant technologies, and a proactive approach to

Qualifications

• 2-3 years experience in a technical support role.
• Industry certification in at least one of the technologies used by Goodstart.

Responsibilities

• Ensure operation of systems by investigating issues and applying solutions.
• Provide technical support and manage escalations from Centre Support Partners.
• Create and maintain support documentation and maintain hardware and software assets.
• Participate in IT projects as required.

Skills

Technical support

Job description

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Role: ICT Support Administrator
Location: Murarrie, Brisbane - Queensland
Employment Type: Permanent – Full Time
Salary:Range $80k - $90k Plus Superannuation

With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia’s largest provider of early learning and care and we’re all about laying the foundation for better lives through amazing early learning experiences, and we know that we can’t do that without great people!

Our vision is for Australia’s children to have the best possible start in life.

Our purpose is for children to have the learning, development, and wellbeing outcomes they need for school and life and we deliver this with our 4 guiding principles: Children are central to everything we do; Families are our primary partners; Our people make the difference; Being a valued part of each community.

Safety and Reconciliation are present in who we are and what we do.

Our safety commitment is a shared understanding Safety starts with each of us – but at Goodstarters it is more than that - being safe is who we are and what we do. Safety is part of being a Goodstarter.

Our vision for reconciliation is for Goodstarters to engage with reconciliation on both a personal and professional level, creating the conditions that support Aboriginal and Torres Strait Islander social justice, equality, and equity.

The ICT Support Administrator is responsible for ensuring the operation of systems meet the evolving needs of the business. This will require the role to investigate issues with applications, identify and apply solutions or provide specifications for other parties to implement.

This role will enable the effective use of systems by Goodstart staff to provide services that are vital to the operation of our business.

The ICT Support Administrator provides technical support, manages technical escalation from the Centre Support Partners, creates and maintains support documentation, maintains hardware and software assets and participates in projects as required.

Your Impact!

• Keep critical systems running smoothly by resolving configuration and data issues quickly, minimising downtime for staff and ensuring uninterrupted service delivery to families and children.
• Improve system reliability and performance through proactive monitoring, testing, and collaboration with other IT teams, reducing recurring incidents and enhancing user experience.
• Empower stakeholders with knowledge by documenting processes and sharing system insights, enabling customers, peers, and suppliers to use systems more effectively and confidently.
• Deliver high-quality IT service by managing incidents, service requests, problems, and changes efficiently, ensuring timely resolutions and clear communication on ticket progress.
• Uphold a safe and compliant workplace by following health and safety policies, reporting hazards, and ensuring all system-related activities meet Goodstart’s child-safe and confidentiality requirements.
• Support continuous improvement by building strong stakeholder relationships to identify system issues and opportunities, contributing to more efficient, secure, and user-focused IT operations.

What Goodstart can offer you:

• Flexible work arrangements that support both your professional and personal commitments.
• Salary packaging benefits available through AccessPay (eligibility applies).
• Access to discounted childcare (up to 15%).
• Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price.
• Discounted health care and access to employee wellbeing program with BUPA.
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional).
• Option to purchase extra leave for greater work-life balance.
• First Nations Support and Cultural Leave.
• Work for a company with an aspiration to be globally recognised for early years practice and learning outcomes.
• Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.

You’ll bring to the table:

• Industry certification in at least one of the technologies used by Goodstart.
• Possess technical skills with a willingness to learn and grow knowledge.
• 2-3 year’s experience in a technical support role

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.