IT Support

Catholic Development Fund Melbourne; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Catholic Development Fund Melbourne – East Melbourne VIC is seeking an experienced End User Computing lead to optimise Microsoft 365, SharePoint Online and Citrix environments for a large mission-driven organisation.

You will partner with MSPs and internal stakeholders to drive root-cause analysis, implement service improvements, manage endpoint lifecycle and ensure secure, reliable user experiences across devices and offices in Australia.

Qualifications

• ITIL-aligned service management experience and incident handling.
• Strong customer service mindset for non-technical users.
• PowerShell or automation experience for 365 and endpoint tasks.
• Solid knowledge of Windows endpoint support and device lifecycle.
• Experience with Microsoft 365 admin and user support.
• Exposure to cloud technologies (AWS/Azure) and security tools.

Responsibilities

• Administer Microsoft 365 including user provisioning and MFA support.
• Manage SharePoint Online sites, libraries, permissions and governance.
• Support OneDrive for Business sharing, recovery and version history.
• Administer Exchange Online, mail flow, and calendars.
• Support Microsoft Teams configuration, meetings, and rooms.
• Operate Citrix infrastructure and Director/Studio for performance tuning.
• Oversee endpoint management, Windows 11, updates and policy management.
• Troubleshoot network, QoS, SD-WAN and FortiGate components.
• Identity and access management including SSO and token troubleshooting.
• Monitor performance and security; drive improvements and incident response.
• Provisioning and offboarding hardware; asset lifecycle management.
• Support collaboration spaces and meeting room connectivity.

Skills

ITIL aligned service mgmt

Customer service mindset

PowerShell scripting

Microsoft 365 admin

Windows endpoint support

Cloud technologies (Azure/AWS)

MSPs coordination

Incident & problem management

Service improvements

Stakeholder communication

Education

University Degree / TAFE Diploma

Tools

PowerShell

M365 Admin tooling

Azure/AWS cloud

Defender/Mimecast/Intune

Job description

Catholic Development Fund Melbourne – East Melbourne VIC

Catholic Development Fund (CDF) are a values-based financial institution that provides funding and support across its footprint of Catholic organisations, including parishes, primary and secondary schools, healthcare, aged care, and social services providers.

Our work enables real impact: from hospital wings for the sick, safe havens for the homeless, and classrooms for the young – we support our customers to grow their mission. Through our expertise and commitment, we help Catholic organisations and everyday people put their faith into action and contribute to a fairer, more cohesive society.

About the Role

The role will proactively identify, troubleshoot, and resolve complex issues impacting staff productivity, including Microsoft 365 application stability, user profile management, authentication services, Cloud technologies, endpoint performance and Citrix performance and reliability. Working closely with managed service providers, infrastructure teams, and business stakeholders, the position will drive root cause analysis, service improvements, and technology optimisation initiatives to enhance the overall digital employee experience.

Key Accountabilities

Microsoft 365 Administration

• User provisioning and deprovisioning
• Licensing management
• Security groups
• Authentication and MFA support
• Service health monitoring

SharePoint Online Administration

• Site creation and management
• Document libraries and metadata
• Permissions management
• External sharing controls
• Governance and compliance awareness

OneDrive for Business Support

• Sharing and permissions
• Recovery of deleted files
• Version history management
• Migration and user onboarding support

Exchange Online & Outlook

• Mailbox administration
• Shared mailbox support
• Calendar and meeting management
• Mail flow troubleshooting
• Offboarding and mailbox access management

Microsoft Teams Support

• Team and Channel creation/configuration
• Meeting and webinar support
• Teams Phone basics
• Teams Rooms and meeting room troubleshooting
• Chat, file sharing, and permissions management
• User adoption and training

Citrix Infrastructure Administration

• The resource should be capable of diagnosing and optimizing the Citrix environment.
• Citrix Virtual Apps and Desktops
• Citrix Director and Studio
• Citrix Profile Management
• Citrix performance monitoring and optimization

Endpoint Management & Windows Engineering

• Windows 11 administration
• Windows Update for Business
• Group Policy
• Patch management
• Software packaging and deployment

Network & Performance Troubleshooting

• Network performance analysis
• QoS implementation
• SD-WAN concepts
• FortiGate firewall knowledge
• Bandwidth monitoring

Identity & Access Management

• Single Sign-On (SSO)
• MFA troubleshooting
• Token and certificate troubleshooting

Monitoring & Analytics

• Citrix Director
• Performance baselining

Security & Compliance

• Information Protection
• Secure external sharing

Endpoint provisioning, offboarding, maintenance & asset lifecycle

• Build, provision and deploy laptops for new starters and role
• Perform device wipe, retirement and reallocation processes

Meeting rooms & collaboration spaces

• Support meeting room connectivity
• Administer room accounts/resources used for Teams-enabled rooms

What You Bring

• Tertiary qualified (i.e. University Degree / TAFE Diploma) or relevant business/technical qualifications
• Experience with ITIL-aligned service management practices, including incident, request, change and problem management.
• Strong customer service mindset with the ability to support non-technical users and communicate clearly during incidents or service disruptions.
• Basic PowerShell or automation experience for Microsoft 365, endpoint administration, reporting and repeatable support tasks.
• Strong knowledge in Windows endpoint support and device lifecycle management
• Strong understanding of Microsoft 365 admin and user support
• Exposure to cloud technologies (AWS/Azure) and security/monitoring tooling coverage (Defender/ Mimecast/ Intune).
• Minimum 2 years' experience in a senior End User Computing, Digital Workspace, Citrix Engineering or Systems Engineering role.
• Demonstrated experience supporting Microsoft 365 and modern workplace technologies.
• Experience managing complex technical incidents and driving problem management outcomes.
• Experience working with Managed Service Providers (MSPs) and third-party technology vendors.
• Experience implementing service improvements that enhance system performance, reliability and user satisfaction.
• Proven ability to translate technical issues into business impacts and communicate effectively with stakeholders at all levels.

Why work for us?

• Generous salary package - that recognises your skills, experience, and contributions.
• Professional Environment - join a dedicated team of professionals committed to fostering an agile and inspiring work environment.
• Meaningful Work - be part of a values, driven organisation that makes a difference in the community.
• Hybrid Flexibility - we offer a hybrid working model (3 days in the office per week), plus a modern workspace in tranquil East Melbourne.

Employment is subject to satisfactory background checks which include a National Police Check, Working with Children Check and Reference Checks. To be successful in this role you must hold valid working rights in Australia.

The Archdiocese is committed to the safety, wellbeing, and dignity of all children and vulnerable adults.