ICT Support Officer - Junior

Victory Lutheran College; Wodonga; On-site; AUD 50,000 - 65,000; Full time

Job summary

Victory Lutheran College is seeking a Junior ICT Support Officer to join our ICT team. This role is ideal for someone at the start of their ICT career who enjoys technology and helping others.

You will provide Level 1 support across staff, students and parents as needed, set up and maintain devices, and assist with software and system upgrades in a supportive college environment.

Qualifications

• Strong communication and interpersonal skills essential.
• Initiative, sound judgement and willingness to learn.
• Collaborative, service-focused approach.
• Ability to handle sensitive information with discretion and confidentiality.
• Preference for applicants aligned with the Christian ethos of the college.

Responsibilities

• Provide Level 1 ICT support and respond to helpdesk requests.
• Set up and maintain laptops, desktops, printers and mobile devices.
• Install, update and troubleshoot software.
• Assist with user accounts, password resets and onboarding.
• Support Microsoft 365, Adobe Creative Cloud and College systems.
• Troubleshoot classroom and meeting-room audiovisual equipment.
• Assist with hardware inventory, licences, warranty and repair claims.
• Create user guides and help staff use ICT systems.
• Support rollout of new technology and system upgrades.
• Provide ICT support for College events and presentations.

Skills

Strong communication

Initiative

Collaborative

Discretion/confidentiality

Christian ethos of Victory Lutheran

Education

Certificate III in ICT or working towards one

Job description

Are you looking to build your career in ICT in a hands-on, supportive environment?

Victory Lutheran College is seeking a Junior ICT Support Officer to join our ICT team. This is a great opportunity for someone at the beginning of their ICT career who enjoys technology, problem-solving and helping others.

Working across our College environment, you will gain practical experience supporting a wide range of users, devices and systems while developing your technical skills as part of an experienced team. The role provides Level 1 technical support to staff, students and, at times, parents, and assists with the day-to-day operation of the College's ICT services.

A current Victorian Employee Working with Children Check and National Police Check is required for this role.

About the role

No two days in a school ICT environment are quite the same. You'll be involved in a broad range of practical ICT support, including:

• Providing Level 1 technical support and responding to helpdesk requests
• Setting up and maintaining laptops, desktops, printers and mobile devices
• Installing, updating and troubleshooting software
• Assisting with user accounts, password resets and onboarding
• Supporting Microsoft 365, Adobe Creative Cloud and College systems
• Troubleshooting classroom and meeting-room audiovisual equipment
• Assisting with hardware inventory, software licences, warranty and repair claims
• Creating user guides and helping staff confidently use ICT systems
• Supporting the rollout of new technology and system upgrades
• Providing ICT support for College events, assemblies and presentations.

About you

We're looking for someone who is approachable, practical and keen to learn. You'll enjoy solving problems and providing helpful service to people with different levels of technical confidence.

You will demonstrate:

• Strong communication and interpersonal skills
• Initiative, sound judgement and a willingness to learn
• A collaborative, service-focused approach
• The ability to handle sensitive information with discretion and confidentiality
• A commitment to the Christian ethos of Victory Lutheran College.

A Certificate III in an ICT field, or working towards one, is preferred, making this a particularly suitable opportunity for someone starting or developing their ICT career.

What we offer

At Victory, we invest in our people because we know thriving staff lead to thriving students.

We offer:

• Highly competitive remuneration and conditions.
• A supportive and collaborative culture.
• Extensive wellbeing and professional support.
• Professional learning and development opportunities.
• Structured induction and mentoring.
• Employee Assistance Program.
• Fitness Passport access.
• Staff tuition fee discounts.

APPLICATIONS CLOSE:Sunday, 8th November 2026

Victory Lutheran College is committed to being a Child Safe organisation. All staff are required to adhere to the College’s Child Safety Code of Conduct and policies.

The successful applicant will be required to hold:

• Current Victorian Employee Working with Children Check
• National Police Check (completed within 2 months of commencment)
• First Aid, CPR and Anaphylaxis qualifications (or a willingness to obtain these)

VICTORY IS A CHILD SAFE COMMUNITY

Statement of Faith

Victory Lutheran College is a Lutheran school and offers a Lutheran education to all, regardless of background. The College recognises that each person is uniquely positioned to be a blessing in the lives of others, and that leaders have particular influence over those that they are entrusted to lead. All Staff are expected to model and promote a life lived in accordance with the College’s Lutheran faith, in word and action.