ICT Officer - Infrastructure Specialist

Indie Education; City of Brisbane; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Salary packaging via Maxxia

15 days paid personal leave

Parental leave

Company Benefit Leave

Wellbeing program

Travel opportunities

Uniform provided

Internal mobility

Job summary

Indie Education is seeking an ICT Officer - Infrastructure Specialist to support, maintain and modernise its ICT infrastructure across multiple sites, with Brisbane or Wodonga as options. The role focuses on networking, connectivity, security and reliability for staff and students.

You will collaborate with internal teams and vendors, manage incidents and projects, maintain documentation, and help ensure systems are secure, compliant and fit for purpose.

Qualifications

• Experience supporting enterprise ICT infrastructure, with networking and multi-site environments.
• Ability to coordinate vendors, contractors and internal stakeholders.
• Strong documentation and organisational skills.
• Customer service and communication skills to engage with stakeholders.

Responsibilities

• Support, maintain and optimise network infrastructure across multiple sites.
• Troubleshoot and support network outages, connectivity issues and performance concerns.
• Manage and support ongoing network standardisation and modernisation efforts.
• Support and maintain firewall, VPN, content filtering and network security configurations.
• Assist with network design, capacity planning and identify improvements to support organisational growth.
• Monitor and maintain ICT infrastructure to ensure availability, performance and reliability.
• Manage assigned service requests, incidents and escalations related to network and infrastructure.
• Build positive working relationships with employees, stakeholders, contractors and vendors.
• Plan and deliver network upgrades, equipment refresh and improvement initiatives.
• Manage ISP services, service upgrades and new site connectivity requirements.
• Produce and maintain documentation, network diagrams, proposals and implementation plans.
• Maintain and improve network and infrastructure security controls in line with best practices.
• Support infrastructure patching, vulnerability remediation and improvement initiatives.
• Assist with equipment audits and compliance activities where required.
• Support backup, recovery and business continuity efforts.

Skills

Enterprise ICT infrastructure

Networking

Multi-site environments

Network troubleshooting

Customer service

Vendor coordination

Documentation

Independent worker

Travel between sites

Microsoft 365

Tools

Ubiquiti

Cisco

Aruba

Job description

Indie Education is aneducational hub and home to a family of training and educational programs, providing learning services for all age groups, driven by a team that is dedicated and passionate about lifelong learning. Our programs cater for the needs and interests of young people, senior secondary school students in Years 9 to 12, the general community, third age learners, and adults with a disability in supported employment, training and lifestyle activities.

Due to company expansion, an exciting opportunity has been created for a Full-Time ICT Officer - Infrastructure Specialist to join our team, based at either Wodonga (Victoria) or Brisbane (Queensland).

In this role, you will support, maintain and enhance Indie Education's ICT infrastructure, with a primary focus on networking, connectivity, infrastructure modernisation, security, and operational reliability across a diverse multi-site environment. You will play a key role in ensuring stable and secure technology services, troubleshooting infrastructure issues, and supporting the ongoing standardisation and improvement of network services across the organisation.

Working collaboratively with internal teams, stakeholders, vendors and service providers, you will support network and infrastructure projects, coordinate site upgrades and installations, contribute to technology modernisation initiatives, maintain technical documentation, support infrastructure operations, and provide high-quality customer service while helping ensure systems remain secure, reliable and fit for purpose.

The role will provide support to employees and students across all sites and programs that encompass the Indie Education footprint: Inclusive of Indie School, Indie College, Indie Academy, Indie Services, Aware Programs and Corporate Services.

• Demonstrated experience supporting and administering enterprise ICT infrastructure, with a strong focus on networking, connectivity and multi-site environments.
• Sound knowledge of network technologies including switching, routing, wireless networking, TCP/IP, VLANs, DNS, DHCP and internet connectivity.
• Experience troubleshooting infrastructure and network issues across multiple locations.
• Strong customer service and communication skills, with the ability to build relationships, engage confidently with stakeholders and manage difficult conversations professionally.
• Proven ability to manage competing priorities, maintain ownership of service requests and provide timely communication to end users.
• Experience coordinating technical works involving vendors, contractors, service providers and internal stakeholders.
• Strong documentation and organisational skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Current driver's licence and willingness to travel between sites throughout Australia as required.
• Experience with various networking solutions, equipment and vendors (Ubiquiti/Cisco/Aruba, switches/firewalls/APs etc.)
• Experience planning and delivering network refreshes, upgrades and infrastructure standardisation projects.
• Experience with Microsoft 365, Entra ID, Intune or cloud-based device and identity management.
• Experience or familiarity with CCTV systems, security technologies or related infrastructure platforms.
• Experience working within education, not-for-profit or multi-site organisations.
• Familiarity with ITIL service management practices.

Key Responsibilities

• Support, maintain and optimise network infrastructure across multiple sites.
• Troubleshoot and support network outages, connectivity issues and performance concerns.
• Manage and support ongoing network standardisation and modernisation efforts.
• Support and maintain firewall, VPN, content filtering and network security configurations.
• Assist with network design, capacity planning and identify improvements to support organisational growth and operational requirements.
• Monitor and maintain ICT infrastructure to ensure availability, performance and reliability.
• Manage assigned service requests, incidents and escalations that are in relation to network and infrastructure environments.
• Build positive working relationships with employees, various stakeholders, contractors and vendors.
• Plan and deliver network upgrades, equipment refresh and improvement initiatives.
• Manage ISP services, service upgrades and new site connectivity requirements.
• Produce and maintain documentation, inclusive of procedures, network diagrams, proposals and implementation plans.
• Maintain and improve network and infrastructure security controls in accordance with organisation requirements and recognised best practice.
• Support network infrastructure patching, vulnerability remediation and improvement initiatives.
• Assist and maintain equipment audits, asst management and compliance activities where required.
• Support backup, recovery and business continuity efforts where required.
• Maintain and support CCTV infrastructure and related requests.

For this role, applicants must be willing and able to obtain:

• Current Driver’s licence.
• National Police Check (issued within 3 months prior to appointment) and renewed annually.
• Relevant State Working with Children’s Check.
• Unrestrictedworking rights in Australia

Benefits and Perks:

• As a registered Public Benevolent Institution (PBI), we offer access to salary packaging via Maxxia: up to $15,900 per (FBT) year (plus up to $2,650 for meals & entertainment) to significantly boost your take-home pay!
• 15 days of paid personal leave, plus comprehensive paid parental leave provisions.
• 5 days Company Benefit Leave on top of your annual leave entitlements to be used over the 3 week Company Shut Down Period in December/January.
• Unlimited access to a complimentary wellness program via Sonder for both you and your immediate family, featuring confidential, professional counselling, diverse mental health resources, and broader wellbeing initiatives designed to support personal and family resilience.
• Travel opportunities to visit other sites across Australia.
• Permanent Full-Timeposition, Monday to Friday.
• Uniform, laptop and mobile phone provided.
• Large national organisation with internal mobility opportunities.

Hours of Work:

• Monday to Friday – 8:30am to 4:30pm.

Remuneration:

• Level 3 (Indie Education Enterprise Agreement 2026 – 2029), currently $80,364 per annum plus superannuation.

Application Deadline

Please apply by 29 September 2026 with applicationsreviewed upon submission and interviews and appointment may occur prior to close date.

For any enquiries please contact Whitney Chapple, Senior ICT Officer via email: ••••@indie.edu.au .

Commitment to Safety & Inclusion:
Indie Education is proud to be a child-safe organisation committed to the safety, wellbeing and inclusion of all students. Applicants should familiarise themselves with our child safety policy, code of conduct, and commitment to child safety, available on our website.

Indie embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with disabilities.