ICT Officer - Application Support

Indie Education; Adelaide; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Salary packaging

Personal leave

Company benefit leave

Wellness program

Travel opportunities

Uniform and devices

Job summary

Indie Education invites applications for a Full Time ICT Officer – Application Support. Based at multiple sites across Australia, the role focuses on supporting and enhancing business applications, ensuring reliable operation, timely troubleshooting and excellent user experience for staff and students.

The role requires expertise in Microsoft 365, Power Platform development, cloud platforms, and strong communication.

Qualifications

• Experience in application support across multiple sites.

Responsibilities

• Provide end-to-end support and administration for business applications, ensuring reliable operation and user satisfaction across the organisation.

Skills

MS 365 admin

Power Platform

API integrations

Multi-site support

Documentation

Customer service

Tools

SharePoint

Teams

OneDrive

Exchange

Power Platform

Intune

Entra ID

Job description

Indie Education is aneducational hub and home to a family of training and educational programs, providing learning services for all age groups, driven by a team that is dedicated and passionate about lifelong learning. Our programs cater for the needs and interests of young people, senior secondary school students in Years 9 to 12, the general community, third age learners, and adults with a disability in supported employment, training and lifestyle activities.

Job Description:

Due to company expansion, an exciting opportunity has been created for a Full Time ICT Officer – Application Support to join our team, based at any of the following sites; Wodonga (Victoria), Brisbane (Queensland), Devonport (Tasmania), Cowandilla (South Australia) or Midland (Western Australia).

In this role, you will provide expert support, administration, and enhancement of business applications, ensuring reliable operation, successful deployment, timely troubleshooting and positive user experiences for employees across multiple sites and business units.

Working collaboratively with internal teams, stakeholders and vendors, you will help identify business needs, deliver new solutions and system improvements, support key company applications, contribute to digital transformation initiatives, maintain documentation, and provide high‑quality customer service.

Therole will provide support to employees and students across all sites and programs that encompass the Indie Education footprint: Inclusive of Indie School, Indie College, Indie Academy, Indie Services, Aware Programs and Corporate Services.

Preferred skills and experience:

• Proven experience providing application support in a multi-site environment.
• Strong capability in application deployment, lifecycle management, patching, upgrades, and system configuration.
• Advanced troubleshooting skills, including the ability to interpret logs, analyse error patterns, isolate variables, and identify root causes.
• Demonstrated expertise in Microsoft 365 administration, including SharePoint, Teams, OneDrive and Exchange, together with advanced skills in Microsoft Power Platform development and governance, Microsoft Intune application and device management, and Entra ID security group administration, role-based access control, and permission management.
• Familiarity with cloud-based platforms and the ability to learn new applications quickly.
• Experience working with ticketing systems and maintaining accurate support records.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work both independently and collaboratively within a small ICT team.
• Experience creating high-quality documentation, training materials, and process guides.
• Knowledge of permissions management, system integrations, and workflow automation considered an advantage, with advanced API integration skills and experience developing complex system-to-system integrations regarded as a significant advantage.
• Strong customer-service orientation with a proactive and solution‑focused approach.
• Ability to manage multiple priorities, meet deadlines, and remain calm under pressure in a fast-paced environment.

Key Responsibilities:

• Provide end-to-end support and administration for business applications, ensuring reliable operation, timely issue resolution, and a positive user experience across the organisation.
• Engage with stakeholders to identify business requirements, scope application enhancements and solutions, and translate operational needs into practical system outcomes.
• Design, configure, build, test, deploy, and maintain business applications, workflows, forms, and integrations, with a strong focus on Microsoft 365 and Power Platform technologies.
• Support and administer Microsoft 365 services and platforms, including SharePoint, Teams, OneDrive, Exchange, Power Platform, Intune, and Entra ID security groups and permissions.
• Investigate and resolve complex application, integration, authentication, and performance issues, undertaking root-cause analysis and coordinating with vendors where required.
• Plan and deliver application upgrades, releases, and system changes, ensuring appropriate testing, documentation, communication, and user readiness activities are completed.
• Develop and maintain technical documentation, support procedures, knowledge base articles, and user guides to support operational effectiveness and knowledge sharing.
• Deliver user training, demonstrations, and guidance to improve adoption, capability, and effective use of business systems and digital solutions.
• Monitor application performance, usage, security, and data integrity, identifying opportunities for optimisation, automation, and continuous improvement.
• Contribute to ICT and digital transformation projects by providing application expertise, supporting solution design, coordinating testing and deployment activities, and assisting with change management processes.
• Ensure appropriate governance, security, access controls, and compliance requirements are maintained across supported systems and platforms.
• Provide occasional assistance with general ICT support activities as required, particularly where on-site presence enables timely resolution of user issues.

For this role, applicants must be willing and able to obtain:

• Current Driver’s licence.
• National Police Check (issued within 3 months prior to appointment) and renewed annually.
• Relevant State Working with Children’s Check.
• Unrestricted working rights in Australia.

Benefits and Perks:

• As a registered Public Benevolent Institution (PBI), we offer access to salary packaging via Maxxia: up to $15,900 per (FBT) year (plus up to $2,650 for meals & entertainment) to significantly boost your take-home pay!
• 15 days of paid personal leave, plus comprehensive paid parental leave provisions.
• 5 days Company Benefit Leave on top of your annual leave entitlements to be used over the 3 week Company Shut Down Period in December/January.
• A purposeful role supporting staff and students in a values-driven education environment.
• A supportive ICT team culture focused on service, reliability and continuous improvement.
• A role with autonomy, variety, and meaningful work supporting digital transformation projects, enhancing business workflows, and improving user experiences across the organisation.
• Unlimited access to a complimentary wellness program via Sonder for both you and your immediate family, featuring confidential, professional counselling, diverse mental health resources, and broader wellbeing initiatives designed to support personal and family resilience.
• Travel opportunities to visit other sites across Australia.
• Permanent - Full Time position, Monday to Friday.
• Uniform, laptop and mobile phone provided.

Hours of Work:

• Monday to Friday – 8:30am to 4:30pm.

Remuneration:

• Level 3 (Indie Education Enterprise Agreement 2026 – 2029), currently $80,364 per annum plus superannuation.

Commitment to Safety & Inclusion:
Indie Education is proud to be a child-safe organisation committed to the safety, wellbeing and inclusion of all students. Applicants should familiarise themselves with our child safety policy, code of conduct, and commitment to child safety, available on our website.

Indie embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people with disabilities.