ICT Support Officer

Warrigal; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary + benefits

Not For Profit salary packaging

Career break schemes

Professional development

Gym access with FitnessPassport

EAP support

Diverse technology environment

Job summary

Warrigal is seeking an ICT Support Officer to keep our technology running smoothly across service locations. You will support enterprise applications, mobile devices and networks, coordinating with our IT team, MSPs and external vendors to deliver practical technology improvements.

The role offers diverse work across day-to-day support, business systems and new technology rollouts, with a focus on delivering reliable solutions that enable our teams to serve older people and communities with

Qualifications

• Demonstrated experience supporting modern enterprise technology environments including cloud-managed and mobile devices.
• Strong experience administering enterprise productivity software, especially Microsoft 365 and Adobe Acrobat.
• Broad technical capability across end-user computing, endpoint management, networking and site-based technologies.
• Proven ability to manage relationships with outsourced IT providers and external vendors.
• Excellent communication and stakeholder engagement across technical and business audiences.
• Alignment with Warrigal's values of integrity, respect, compassion and innovation.

Responsibilities

• Provide on-site support across Warrigal’s service locations for systems, devices and site technology.
• Coordinate technology projects with vendors, contractors and stakeholders to deliver changes.
• Support upgrades, new technology rollouts and site implementations.
• Ensure issues are resolved end-to-end and technology changes are delivered smoothly.

Skills

End-user computing

Endpoint management

Networking

Communication skills

Stakeholder engagement

Vendor management

Education

IT qualification or equivalent

Tools

Microsoft 365

SharePoint Online

Microsoft Intune

Citrix Cloud

Adobe Acrobat

Networking equipment

Ubiquiti equipment

Job description

Want to put your ICT skillsto work where they matter?

At Warrigal, technology plays animportant role in supporting our people and creating qualityexperiences for older people, their families and our communities.We’re looking for an ICT Support Officer who combines strongtechnical capability with a genuine interest in helping people andimproving the way technology is used across ourorganisation.

You’ll be confident working across arange of technology environments and enjoy finding practicalsolutions to complex problems. You’ll build trusted relationshipsacross the organisation, work closely with our technology partnersand take ownership of issues from start to finish. The role offersvariety across day-to-day support, business systems, projects andtechnology improvements, so we’re looking for someone who iscurious, takes initiative and is always looking for ways to makethings work better.

If you’re looking for an opportunityto use your technical skills, work with great people and contributeto technology that makes a real difference, we’d love to hear fromyou.

AboutWarrigal

At Warrigal, our vision is simple yetprofound: to create a world where older people feel known, loved,and connected. Our values - Integrity, Respect, Innovation andCompassion - guide our approach and purpose - Enabling older peoplelive their best lives on their terms. We’re dedicated to providingdignity, community, and belonging to all olderpeople.

Webelieve in creating joyful experiences, lasting memories, and asociety that celebrates aging. Every team member at Warrigalcontributes to this legacy, ensuring it continues to inspiregenerations to come.

Theopportunity

Keeping Warrigal’s technology workingsmoothly, you’ll provide on-site support across our servicelocations, helping maintain the systems, applications, devices andsite technology our teams rely on every day. You’ll work across abroad range of technology, from enterprise applications and mobiledevices to networks, audiovisual systems and other site-basedsolutions.

You’ll also play an important role indelivering technology initiatives across Warrigal, supportingsystem upgrades, new technology rollouts, site implementations andbusiness process improvements. Working alongside our IT team,Managed Service Provider and external vendors, you’ll helpcoordinate solutions, manage technical issues and ensure technologychanges are delivered effectively across theorganisation.

With no two days the same, this is ahands-on role that offers the opportunity to work across differentareas of technology and make a visible contribution to how Warrigaloperates. Your work will help ensure our people have the technologythey need to deliver great outcomes for the communities wesupport.

The benefits | Recognisingyour value

• Competitive salary based onexperience + packaging benefits +super
• Not For Profit salary packagingbenefits - pay up to $18,550less tax per year, meaning more money foryou
• Career break schemes, additionalpurchased leave and more
• Commitment to on-goingprofessional and careerdevelopment
• Subsidised access to your localgym and 200+ more across the country with a FitnessPassport
• 24/7 access to mental, physical,social and financial support via theEAP
• Opportunities to work across adiverse technology environment and contribute to projects thatmake a real difference

The requirements | What ittakes to do this work

• Demonstrated experiencesupporting modern, enterprise technology environments,including cloud-managed and mobile deviceplatforms.
• Strong experience supporting andadministering enterprise productivity and businessapplications, including Microsoft 365 and AdobeAcrobat.
• Relevant IT qualification,advanced technical training, or equivalent professionalexperience.
• Broad technical capabilityacross end-user computing, endpoint management, virtual desktopenvironments, networking, wireless, telephony and site-basedtechnologies.
• Proven experience managingrelationships with outsourced IT providers, technology vendorsand external service partners.
• Demonstrated ability to optimiseenterprise applications, technology services and associatedbusiness processes to improve operationaloutcomes.
• Highly developed communication,stakeholder engagement and relationship management skills, withthe ability to work effectively across diverse business andtechnical audiences.
• Strong organisational anddelivery capability, with the ability to prioritise competingdemands, work autonomously and consistently deliver outcomeswithin required timeframes.
• Demonstrated alignment withWarrigal’s values of integrity, respect, compassion andinnovation.
• Knowledge of Exchange Online,SharePoint Online and MicrosoftIntune.
• Experience managing mobiledevices, thin clients (WYSE) and Citrix Cloudenvironments.
• Strong understanding ofenterprise networking, including switches, wireless andUbiquiti equipment.
• Familiarity with network cabinetpatching for data and telephonyservices.
• Exposure to site technologiessuch as CCTV, access control and operationaltechnology.
• Ability to coordinate technologyprojects with vendors, contractors andstakeholders.
• Relevant Microsoft or ITILcertifications.

What our people love aboutworking here:

A supportive, passionateculture

It’s acommunity filled with inspiring, big-hearted people. We back eachother, listen without judgement and lead with kindness, respect andunwavering support - for our customers, residents and each other.This is encouraged from the top down and worked hard at - everyday.

Leaders who valueyou

It’s important youfeel valued. To us, this is not aone-off task. But a commitment to creating an environment where youfeel seen, heard and valued - every day. Leaders and managers goout of their way to understand you, respect your opinions and hearwhat you have to say. This creates greater unity and collaborationwith each other.

One team, united in ourpurpose

We supportolder people to have great lives. We put older people first ineverything we do. On an everyday level, we help them age withdignity, independence, happiness and connectedness. On a bigpicture level, we’re challenging ageist thinking in Australia. Thisis the Warrigal Way.

Who we are | A community whocares

Warrigal has firmly establisheditself in the aged care community for over 60 years. We’re proud ofthe diverse range of retirement living and aged care services we’vebuilt up in that time, but we still have the same appetite to growand innovate. Meaning, you’ll have the chance to move around, getpromoted or explore different areas across our expanding businessin Illawarra, Southern Highlands, Queanbeyan, and Canberra - ifthat’s what you want.

This is your chance to do work thatmatters, and make a meaningful difference to the lives ofAustralia’s older community - now and in thefuture.

JOIN US AND BE THEDIFFERENCE

We reserve the right to shortlist andinterview upon application receipt, and this vacancy may be closedonce a suitable applicant has accepted a letter of offer.

We encourage Aboriginal and Torres Strait islander people,workers of all abilities, ages and people from culturally andlinguistically diverse backgrounds to apply and join ourcommunity.

At Warrigal, we believe incelebrating diversity and creating a culture of inclusion andsupport in everything we do. We embrace the unique experiences,backgrounds, identities, abilities, and perspectives of ourresidents, customers, staff and volunteers toc reate a warm and welcomingenvironment where everyone feels valued andrespected.

Realise your potential in a placewhere appreciation, belonging, growth and purpose allows everyoneto thrive.

Have a question about therole?Contact [e-mail] and our team will behappy to help. Pleasenote that applications cannot be accepted viaemail.

If successful, you may be asked to doa medical, National Criminal History Check or NDIS Worker ScreeningCheck, and provide references.