Senior IT Service Desk Lead — 1st Line Support & Mentoring

Unisys; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Industry training

Career progression

Job summary

Unisys is seeking proactive, enthusiastic level 1 IT support agents in Canberra to join a new team supporting federal government clients. The role includes 1st level IT support, training, and opportunities for career progression.

The position requires 1 year of IT service desk experience, flexibility for 24/7 shifts (nights and weekends), and Australian citizenship with ability to obtain NV1/NV2 security clearances. Training and a collaborative work environment are offered.

Qualifications

• 1 year of IT service desk experience.
• Australian Citizen; ability to obtain NV1/NV2 clearance.
• Flexibility to work 24/7 with rotating shifts including nights/weekends.
• Certificate in IT or equivalent experience desirable.

Responsibilities

• Provide 1st Level IT Support for clients.
• Respond to and resolve software, hardware, and network issues with fast, friendly support.
• Accurately document calls and incidents in the system.
• Manage time and workload to meet service levels.
• Assign incidents to the appropriate support group and act as point of contact.
• Perform diagnostics to trigger problem management workflows.
• Provide clients with a reference number for their incident.
• Support multiple clients with professional service.

Skills

Customer service

IT support

Mentoring/training

Education

Certificate in IT

Job description

Unisys is seeking proactive, enthusiastic level 1 IT support agents in Canberra to join a new team supporting federal government clients. The role includes 1st level IT support, training, and opportunities for career progression.

The position requires 1 year of IT service desk experience, flexibility for 24/7 shifts (nights and weekends), and Australian citizenship with ability to obtain NV1/NV2 security clearances. Training and a collaborative work environment are offered.