Service Delivery Officer

Digital Canberra; Canberra; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Digital Canberra's ICT Service Desk seeks an enthusiastic person to provide first level ICT support to ACT Government staff. You will handle phone, email, basic troubleshooting, and logging ICT requests, with on-site, rotating field support.

We value professional development, continuous learning, and inclusion, with hybrid working options and potential permanency after 12 months.

Qualifications

• Experience providing first level ICT support.
• Strong customer service and ICT knowledge.
• Ability to communicate effectively to troubleshoot common problems.

Responsibilities

• Answer phone calls and respond to emails.
• Perform first level ICT troubleshooting.
• Record ICT requests or incidents.
• Provide face-to-face on-site field support on a rotational basis.

Skills

Customer service

ICT knowledge

Communication

Job description

Details:Join Our Team and Build a Rewarding Career in Information Technology

The ICT Service Desk team is looking for an enthusiastic person with the right mix of customer service and ICT knowledge to join our team. You will be providing first level ICT support to a broad range of staff working for the ACT Government.

As part of the ICT Service Desk team, you will contribute to achieving positive service results within the parameters of team key performance indicators. Your daily duties will encompass answering phone calls, responding to emails, first level troubleshooting, and recording of ICT requests or incidents. There is also the requirement to provide face‑to‑face on‑site field support on a rotational basis.

The successful applicant will possess a good understanding of ICT and know how to effectively communicate to troubleshoot common problems. We are committed to fostering professional development, encouraging continuous learning, and actively involving our staff in the delivery of our team’s strategic objectives.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements

• A provisional or full driver’s licence class C is essential.
• The successful applicant must be an Australian citizen at the time of application and possess or acquire and maintain a security clearance at the BASELINE level as an eligibility requirement for the position, which will be sponsored by the ACT Government. Further information about the clearance process can be found on the AGSVA website

Notes

This is a temporary position available for a period of up to 12 months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Flexible Working/Hybrid Options: Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part‑time hours, job‑sharing, flexible start, and finish times.

For further information, please visit www.jobs.act.gov.au