IT Business Analyst

Ashdown Consulting; North Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Ashdown Consulting on Sydney's Upper North Shore is seeking an experienced IT Business Analyst to liaise with stakeholders (approximately 40-50) to understand the systems in use and the issues they face. The aim is to design workflows that improve operations and overall organisational performance.

The role is both reactive and proactive, with scheduled stakeholder meetings to identify needs and discuss IT process improvements.

Qualifications

• Experience as an IT Business Analyst.
• Excellent communication and stakeholder management abilities.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Liaise with stakeholders (approx. 40-50) to understand systems and issues.
• Develop workflows to improve processes and overall operations.
• Work reactively to address known issues and proactively plan improvements.
• Manage multiple projects concurrently within a standard M365 environment.

Skills

Stakeholder engagement

Communication skills

Multi-tasking

Job description

As an IT Business Analyst working for a well-known Australian entity on Sydney's Upper North Shore, you will liaise with a number of different stakeholders (approx. 40-50) to understand the systems they are using and what issues they may be having.

The goal is to provide workflows to improves these systems and therefore improve the running of the organisation as a whole, along with the job satisfaction of the stakeholders in question.

The nature of the role is both reactive and proactive. Reactive in the sense that there are some known issues which need attention, and proactive in the sense that meetings will be scheduled with stakeholders where needs are to be ascertained and where consultation is provided on how improvements could be made.

The projects are most likely to be small in nature, so you will be working on multiple projects concurrently.

The technical environment is relatively standard being a large M365 user. Example projects are: Ascertaining workflows for new Intranet and examining current processes in relation to ServiceNow.

Due to the level of stakeholder engagement required, this is a 5-day in the office assignment.

The role would suit an experienced IT Business Analyst with excellent communication skills who excels in stakeholder engagement and enjoys multi-tasking.