ICT Business Analyst

Strathfield College Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work arrangements

Health and wellbeing initiatives

Staff discounts on vocational programs

Job summary

Strathfield College Pty Ltd in Melbourne is seeking an ICT Business Analyst to bridge business operations with IT systems. You will analyze vocational education delivery needs and translate them into effective technology solutions across departments to enhance teaching, learning, and student experience.

You will gather requirements, document technical specs, and collaborate with ICT teams to implement, test and deploy solutions while providing end-user training and ongoing support.

Qualifications

• Bachelor's degree in IT or related field, or equivalent qualifications.
• 3+ years in ICT Business Analyst/Systems Analyst roles in education or large organisations.
• Strong SDLC and Agile/Scrum knowledge, able to translate processes into requirements.
• Experience with requirements gathering, process mapping and documentation.
• Desirable: experience with SIS or LMS systems.
• Excellent stakeholder engagement and cross-functional communication.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Australian working rights preferred.
• English required; Mandarin a bonus.

Responsibilities

• Analyze business requirements across academic and administrative departments to identify ICT needs.
• Document and translate requirements into technical specifications for developers.
• Design ICT solutions to enhance teaching, learning, admin efficiency and student experience.
• Facilitate workshops with stakeholders to map current processes and pain points.
• Evaluate systems and identify gaps for upgrades and better user adoption.
• Collaborate with ICT teams to implement, test and deploy solutions.
• Provide training and ongoing support to end users on new systems.
• Monitor system performance and gather user feedback for continuous improvement.
• Maintain documentation of system specs and business processes.
• Stay informed on industry trends relevant to vocational education.

Skills

SDLC understanding

Agile/Scrum

Stakeholder engagement

Communication skills

Independent work

Team collaboration

Data accuracy & security

Project management

Education

Bachelor’s degree in IT/IS or equivalent

Tools

JIRA

Confluence

Process mapping tools

Job description

Strathfield College is a leading vocational education provider committed to delivering high-quality training and education that prepares students for successful careers in today's dynamic workforce. We pride ourselves on our innovative approach to vocational training, our dedicated faculty, and our strong partnerships with industry. Our mission is to empower learners with the skills, knowledge and confidence they need to thrive in their chosen fields and make meaningful contributions to their communities.

About the role

We are seeking an ICT Business Analyst to join Strathfield College in Melbourne on a full-time basis. This is a strategic role that plays a crucial part in bridging the gap between our business operations and information technology systems. As an ICT Business Analyst, you will be responsible for understanding our vocational education delivery needs and translating them into effective technology solutions. You will work collaboratively across departments to analyse business processes, identify improvement opportunities, and ensure that our ICT systems support our commitment to educational excellence and operational efficiency.

Key responsibilities

• Conduct thorough analysis of business requirements across academic and administrative departments to identify ICT needs and opportunities for system improvement
• Gather and document detailed business requirements from stakeholders, translating them into clear technical specifications for development teams
• Design and recommend ICT solutions that enhance teaching and learning outcomes, administrative efficiency and student experience
• Facilitate workshops and meetings with key stakeholders to understand current processes and pain points within the vocational education environment
• Evaluate existing systems and identify gaps where new technologies or upgrades could improve performance and user adoption
• Collaborate with ICT teams to implement, test and deploy technology solutions, ensuring they meet business objectives
• Provide ongoing support and training to end users on new systems and processes to ensure successful adoption
• Monitor system performance and user feedback to identify opportunities for continuous improvement
• Maintain documentation of system specifications, business processes and project outcomes
• Stay current with industry trends and emerging technologies relevant to vocational education delivery

What we're looking for

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science or a related discipline, or equivalent professional qualification
• Alternatively, proven experience (3+ years) working as an ICT Business Analyst, Systems Analyst or similar role in an educational institution or large organisation
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum methodologies with the ability to understand complex business processes and translate them into technical requirements
• Proficiency in business analysis tools and methodologies, including requirements gathering, process mapping and documentation techniques
• Experience with enterprise systems, student information systems (SIS) or learning management systems (LMS) is highly desirable
• Excellent stakeholder engagement and communication skills, with the ability to work effectively across technical and non-technical audiences
• Demonstrated project management experience and ability to manage multiple priorities in a fast-paced environment
• Knowledge of vocational education frameworks, training delivery models and educational technology best practices would be advantageous
• Strong attention to detail and commitment to data accuracy and security
• Ability to work independently and as part of a collaborative team
• Holding Australian working rights - Australian Citizenship or Australian Permanent Residency preferred
• Strong English communication skills are preferred and Mandarin a bonus

What we offer

Strathfield College is committed to creating a supportive and enriching workplace where our employees can thrive. We offer competitive remuneration commensurate with experience and qualifications.

• professional development opportunities to support your career growth within the vocational education sector
• flexible work arrangements where possible to support work-life balance
• access to health and wellbeing initiatives
• staff discounts on our vocational programs

We foster a collaborative culture that values innovation, continuous improvement and mutual respect.

We are an equal opportunity employer and actively encourage applications from individuals of diverse backgrounds and experiences. If you require any adjustments or alternative formats of information during the recruitment process, please do not hesitate to contact us.