ICT Business Analyst — Education Tech & Flexible Work

Strathfield College Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible work arrangements

Health and wellbeing initiatives

Staff discounts on vocational programs

Job summary

Strathfield College Pty Ltd in Melbourne is seeking an ICT Business Analyst to bridge business operations with IT systems. You will analyze vocational education delivery needs and translate them into effective technology solutions across departments to enhance teaching, learning, and student experience.

You will gather requirements, document technical specs, and collaborate with ICT teams to implement, test and deploy solutions while providing end-user training and ongoing support.

Qualifications

• Bachelor's degree in IT or related field, or equivalent qualifications.
• 3+ years in ICT Business Analyst/Systems Analyst roles in education or large organisations.
• Strong SDLC and Agile/Scrum knowledge, able to translate processes into requirements.
• Experience with requirements gathering, process mapping and documentation.
• Desirable: experience with SIS or LMS systems.
• Excellent stakeholder engagement and cross-functional communication.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Australian working rights preferred.
• English required; Mandarin a bonus.

Responsibilities

• Analyze business requirements across academic and administrative departments to identify ICT needs.
• Document and translate requirements into technical specifications for developers.
• Design ICT solutions to enhance teaching, learning, admin efficiency and student experience.
• Facilitate workshops with stakeholders to map current processes and pain points.
• Evaluate systems and identify gaps for upgrades and better user adoption.
• Collaborate with ICT teams to implement, test and deploy solutions.
• Provide training and ongoing support to end users on new systems.
• Monitor system performance and gather user feedback for continuous improvement.
• Maintain documentation of system specs and business processes.
• Stay informed on industry trends relevant to vocational education.

Skills

SDLC understanding

Agile/Scrum

Stakeholder engagement

Communication skills

Independent work

Team collaboration

Data accuracy & security

Project management

Education

Bachelor’s degree in IT/IS or equivalent

Tools

JIRA

Confluence

Process mapping tools

Job description

Strathfield College Pty Ltd in Melbourne is seeking an ICT Business Analyst to bridge business operations with IT systems. You will analyze vocational education delivery needs and translate them into effective technology solutions across departments to enhance teaching, learning, and student experience.

You will gather requirements, document technical specs, and collaborate with ICT teams to implement, test and deploy solutions while providing end-user training and ongoing support.