Hyperscale Data Centre Operations Leader

Zerra DC; Kogan; On-site; AUD 200,000 - 260,000; Full time

Job summary

Zerra DC is seeking a Senior Operations Director to lead the Zerra data centre site at Kogan, QLD, overseeing safe, reliable and cost-efficient operations in alignment with customer SLAs. The role requires building a high-performing team across operations, soft services and campus support, with strong governance and vendor management.

Reporting to the Chief Data Centre Officer, you will drive continuous improvement, sustainability and health, safety and quality, while managing budgets and KPIs

Qualifications

• Extensive senior operational leadership experience in mission-critical, hyperscale or large-scale operations.
• Proven track record leading large, multi-disciplinary teams and integrating functional pillars.
• Strong understanding of critical facilities, uptime drivers and data centre availability.
• Experience delivering to customer SLAs with service delivery focus.
• Solid budget ownership, cost control and vendor management capabilities.
• Commitment to health, safety, environment and quality standards and compliance frameworks.
• Excellent stakeholder management and communication with executives and frontline teams.
• Decisive problem solving under pressure and business continuity leadership.

Responsibilities

• Hold overall accountability for safe, reliable and efficient site operations meeting SLAs.
• Lead DC Operations, Soft Services and Campus Support Directors into one aligned team.
• Oversee critical DC operations including maintenance, security and life safety systems.
• Oversee soft services and campus support functions beyond the DC boundary.
• Own site budget, forecasts and cost control for efficiency and value.
• Set and report KPIs, manage customer relationships and escalations.
• Champion HSEQ compliance and lead continuity and emergency response.
• Develop and coach a high-performing team and manage key vendors.
• Drive continuous improvement and sustainability aligned with Zerra's commitments.

Skills

Senior leadership

Data centre operations

Facilities management

Budget ownership

Vendor management

Safety compliance

Stakeholder management

Strategic mindset

Education

Engineering degree

WHS qualification

PMP/PRINCE2

IFMA/IWFM accreditation

Job description

Zerra DC is seeking a Senior Operations Director to lead the Zerra data centre site at Kogan, QLD, overseeing safe, reliable and cost-efficient operations in alignment with customer SLAs. The role requires building a high-performing team across operations, soft services and campus support, with strong governance and vendor management.

Reporting to the Chief Data Centre Officer, you will drive continuous improvement, sustainability and health, safety and quality, while managing budgets and KPIs