Senior Operations Director

Zerra DC; Dalby; On-site; AUD 300,000 - 420,000; Full time

Job summary

Zerra DC is seeking a Senior Operations Director for Western Downs Digital Park in Dalby, Queensland. You will own end-to-end operations, safety, reliability and cost-efficiency, and serve as the principal on-site interface with the customer.

You will lead campus operations, soft services and critical facilities, coordinate multiple specialist teams, manage budgets and drive continuous improvement in a rapidly growing hyperscale data centre campus.

Qualifications

• Senior operational leader with experience in mission-critical or large-scale service environments.
• Experience in data centres, facilities management, utilities, energy, or similar sectors.
• Experience leading large multidisciplinary operations through senior reports.
• Strong understanding of hard engineering services and critical infrastructure.
• Customer-facing accountability for SLAs, KPIs, escalations and service reviews.
• Commercial management across budgets, contracts, vendors.

Responsibilities

• Oversee overall site operations, customer service levels, availability and performance.
• Lead the DC Operations, Soft Services and Campus Support leadership teams.
• Manage maintenance, security, and life-safety services within the data centre boundary.
• Oversee campus services including logistics, transport, accommodation, catering, housekeeping and workforce support.
• Manage site budgets, forecasts, cost control, vendor performance and continuous improvement.
• Own HSEQ, incident response, emergency management and business continuity.

Skills

Leadership

Operations management

Customer service

Budget management

Incident management

Vendor & contract management

Job description

Lead the operating business behind one of Australia's most significant new digital infrastructure campuses.

Location Dalby, Queensland | Reports to: Chief Data Centre Officer

About Zerra DC

Zerra DC develops and operates hyperscale data centre campuses across Australia, Japan and India, delivering capacity at scale into markets being reshaped by the growth of cloud and AI. Zerra DC is part of AGP Sustainable Real Assets, a global infrastructure and real assets business with more than 800 professionals across 15 offices.

Western Downs Digital Park

Western Downs Digital Park is a major new hyperscale data centre campus at Kogan in Queensland. This is an opportunity to help establish the operating organisation, systems and service culture for a critical new digital infrastructure asset from the ground up.

The role

The Senior Operations Director will hold end-to-end accountability for the safe, reliable and cost-effective operation of the Western Downs Digital Park. This is broader than a traditional data centre operations position. You will lead the complete campus operating model across critical data centre operations, soft services and the infrastructure that supports a substantial regional workforce.

You will be Zerra DC's senior operational leader on site, the principal operational interface with the customer and the person responsible for bringing multiple specialist functions and service providers together as one high-performing team.

What you will lead

• Overall site operations, customer service levels, availability and operational performance.
• The DC Operations, Soft Services and Campus Support leadership teams.
• Critical facilities, maintenance, security and life-safety services within the data centre boundary.
• Campus services including logistics, transport, accommodation, catering, housekeeping and workforce support.
• Site budgets, forecasts, cost control, vendor performance and continuous improvement.
• HSEQ, incident response, emergency management and business continuity.

What you will bring

You will be a senior operational leader from a mission-critical, technically complex or large-scale service environment. Your experience may come from data centres, integrated facilities management, utilities, energy, advanced manufacturing, mining or another comparable operation.

• Leadership of large multidisciplinary operations through senior functional reports.
• A strong understanding of hard engineering services and critical infrastructure, combined with exposure to soft services and wider operational support.
• Customer-facing accountability for SLAs, KPIs, escalations and service reviews.
• Commercial strength across budgets, contracts, vendors and cost performance.
• Calm, credible leadership in incidents and high-pressure operational environments.
• The commitment to build a team and operating culture in the Western Downs region.

The opportunity

This is a defining appointment within the team that will bring Western Downs Digital Park into operation. You will join at a stage when your experience can directly influence how the campus is mobilised, operated and continually improved.