Hyperscale Data Centre Operations Director

Zerra DC; Western Downs Regional; On-site; AUD 260,000 - 350,000; Full time

Job summary

Zerra is a leading data centre developer and operator delivering hyperscale capacity across Australia. The DC Operations Director will own end-to-end site operations and customer services, ensuring safe, reliable and cost-efficient operation within the data centre boundary.

Reporting to the Senior Operations Director, you will lead Technical Services and Security, manage budgets and vendors, and drive continuous improvement to meet contracted SLAs and customer outcomes in a fast-paced,

Qualifications

• Operational leadership experience in mission-critical data centre environments with direct accountability for a live facility.
• Proven track record leading multi-disciplinary technical teams in a 24/7 operating environment.
• Strong understanding of mechanical and electrical infrastructure, building maintenance, security systems and uptime drivers.
• Experience delivering to customer SLAs and KPIs in a service-delivery or client-facing setting.
• Knowledge of ITIL-aligned service management applied to critical facilities.
• Budget ownership, cost control and contract/vendor management capabilities.
• Commitment to health, safety, environment and quality with knowledge of relevant legislation.
• Experience operating within a formal risk management framework and proactive exposure reporting.
• Excellent stakeholder management and communication across customers, executives and frontline teams.
• Change and incident management expertise including CAB, risk assessment and root-cause reviews.
• Strong decision-making, problem-solving under pressure and business-continuity leadership.
• Strategic yet hands-on mindset driving continuous improvement and operational excellence.

Responsibilities

• Ensure safe, reliable and efficient operation of the data centre meeting contracted SLAs.
• Lead Technical Services and Security teams through managers and vendors.
• Oversee building, facility maintenance, security and life-safety systems to protect availability.
• Coordinate with Soft Services and Campus Support to extend services beyond the DC boundary.
• Own the DC operations budget, forecasts and cost control.
• Manage KPIs and SLA performance, with clear customer escalations and reviews.
• Champion health, safety, environment and quality (HSEQ) compliance.
• Own change and incident management, including risk assessment and root-cause analysis.
• Develop a high-performing team and manage key vendors to meet standards.
• Drive continuous improvement and sustainability aligned with Zerra commitments.

Skills

Operational leadership

Data centre operations

ITIL service management

Budget ownership

Stakeholder management

Change management

Incident management

SLA/KPI delivery

Education

Engineering degree

MBA or senior leadership development

Data centre certifications

WH&S qualification

ITIL certification

PMP/PRINCE2

IFMA/IWFM accreditation

Job description

Zerra is a leading data centre developer and operator delivering hyperscale capacity across Australia. The DC Operations Director will own end-to-end site operations and customer services, ensuring safe, reliable and cost-efficient operation within the data centre boundary.

Reporting to the Senior Operations Director, you will lead Technical Services and Security, manage budgets and vendors, and drive continuous improvement to meet contracted SLAs and customer outcomes in a fast-paced,