Hybrid Technical Product Writer — Learning Content

Transport for NSW; Sydney; Hybrid; AUD 142,000 - 159,000; Full time

Job summary

Transport for NSW is seeking a Technical Product Writer in Sydney for up to 18 months to develop and maintain technical content and learning materials for SCATS products. You will collaborate with stakeholders, subject matter experts, and instructional designers to deliver content across multiple channels.

The role requires translating complex technical information into clear content, working in a fast-paced, agile environment, and delivering quality documentation on time.

Qualifications

• Demonstrated experience writing, editing and maintaining technical documentation and learning content.
• Strong ability to translate complex technical information into clear, engaging and user-friendly content.
• Experience developing content across multiple formats and delivery channels.
• Proven stakeholder engagement skills, including working closely with subject matter experts.
• Experience working in a fast-paced, agile environment with competing priorities.
• Proficiency in Microsoft 365 applications.

Responsibilities

• Partner with stakeholders and subject matter experts to understand learning needs and technical content requirements.
• Develop, write and maintain technical content, product documentation and learning materials for SCATS products.
• Collaborate with instructional designers to create engaging online learning experiences and supporting learning assets.
• Create and adapt content for a variety of channels, including training courses, webinars, presentations, websites and marketing materials.
• Review, edit and proofread content to ensure accuracy, consistency and quality.
• Continuously improve and update existing content to keep information current, relevant and engaging.
• Participate in project briefings, planning sessions, reviews and stakeholder meetings to support successful content delivery.

Skills

Technical writing

Editing

Learning content

Stakeholder engagement

Microsoft 365

Tools

Microsoft 365

Job description

Transport for NSW is seeking a Technical Product Writer in Sydney for up to 18 months to develop and maintain technical content and learning materials for SCATS products. You will collaborate with stakeholders, subject matter experts, and instructional designers to deliver content across multiple channels.

The role requires translating complex technical information into clear content, working in a fast-paced, agile environment, and delivering quality documentation on time.