Technical Product Writer

Transport for NSW; Sydney; Hybrid; AUD 142,000 - 159,000; Full time

Job summary

Transport For NSW is seeking a Technical Product Writer for a temporary opportunity in Sydney. You will partner with stakeholders to develop technical content and learning materials for SCATS products, producing clear, user-friendly documentation and adapting content across channels.

The role requires experience writing and editing technical content, translating complex information into engaging learning materials, and delivering content across multiple formats in an agile environment with

Qualifications

• This role requires proven experience in writing and maintaining technical documentation and learning content.
• Ability to translate complex technical information into clear, engaging content.
• Experience creating content across multiple formats and channels.

Responsibilities

• Partner with stakeholders to understand learning needs and content requirements.
• Develop, write and maintain technical content and learning materials for SCATS products.
• Collaborate with instructional designers to create online learning experiences.
• Create content for training courses, webinars, websites and marketing materials.
• Review, edit and proofread content for accuracy and quality.
• Continuously update existing content to keep information current.

Skills

Technical writing

Editing

Stakeholder engagement

Learning content

Microsoft 365

Agile environment

Tools

Microsoft 365

Job description

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Technical Product Writer (Temporary Opportunity for up to 18 months)

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Sydney, NSW, AU, 2000

Job reference number: 111993

Employment type: Fixed Term Full-Time

Salary range: $141678.0-$158677.0

You're passionate about a career delivering solutions that impact millions.

You know that not all tech and digital roles are the same. Be part of a team that ensures a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities and regions.

In this role, you'll:

• Partner with stakeholders and subject matter experts to understand learning needs and technical content requirements.
• Develop, write and maintain technical content, product documentation and learning materials for SCATS products.
• Collaborate with instructional designers to create engaging online learning experiences and supporting learning assets.
• Create and adapt content for a variety of channels, including training courses, webinars, presentations, websites and marketing materials.
• Review, edit and proofread content to ensure accuracy, consistency and quality.
• Continuously improve and update existing content to keep information current, relevant and engaging.
• Participate in project briefings, planning sessions, reviews and stakeholder meetings to support successful content delivery.
• Demonstrated experience writing, editing and maintaining technical documentation and learning content.
• Strong ability to translate complex technical information into clear, engaging and user-friendly content.
• Experience developing content across multiple formats and delivery channels.
• Proven stakeholder engagement skills, including working closely with subject matter experts.
• Experience working in a fast-paced, agile environment with competing priorities.
• Strong organisational skills with the ability to manage multiple projects and meet deadlines.
• Ability to work independently while building effective relationships across diverse teams.
• Proficiency in Microsoft 365 applications.

Why Join us?

Join our Knowledge and Learning team within the Sydney Coordinated Adaptive Traffic System (SCATS) branch and play a key role in helping customers around the world get the most from our products.

As a Technical Product Writer, you'll collaborate with industry experts to transform complex technical information into engaging learning experiences that build capability, confidence and product knowledge. Your work will directly support the success of a globally recognised traffic management system used by transport agencies worldwide.

This is a permanent full-time opportunity reporting to the Customer Support Manager SCATS. In return, you'll enjoy a flexible hybrid work environment, supportive team culture, flexible working arrangement

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Job Segment: Technical Writer, Copy Editor, Proofreading, Writing, Web Design, Technology, Creative

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.