Hybrid Technical Specialist - Life & Super Claims

Employers Mutual Management Pty Ltd; Victoria; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

Discounts on retailers

Learning & development

Employee assistance program

Company events

Salary reviews & annual incentive

Parental leave 16 weeks

Job summary

EML is seeking a Technical Specialist to drive technical excellence across our Life Insurance claims team, based in NSW, QLD or VIC with option to work from home three days per week after training. You will provide guidance to Case Managers on TPD, Income Protection and Terminal Illness claims and coach teams to lift capability.

This permanent, full‑time role requires strong stakeholder management, knowledge of legislation and best practice claims handling, plus a continuous improvement mindset.

Qualifications

• Experience in Life Insurance and/or Superannuation claims with knowledge of TPD, Income Protection and Terminal Illness.
• Experience coaching, mentoring or providing technical support within a claims environment.
• Strong understanding of legislation, policy interpretation and claims best practice.

Responsibilities

• Provide technical guidance and support to Case Managers across Group Life Insurance claims (TPD, Income Protection and Terminal Illness).
• Coach and mentor claims teams to build technical capability and promote best-practice claims management.
• Partner with Team Leaders and insurer stakeholders to ensure high-quality claims outcomes.
• Identify continuous improvement opportunities and implement initiatives to enhance claims processes and customer experience.
• Support claims reviews, quality assurance activities and technical discussions to maintain compliance with legislation, policy and business requirements.
• Contribute to achieving team performance, quality and customer service targets through expert technical leadership.

Skills

Life Insurance claims

Technical leadership

Coaching/mentoring

Stakeholder management

Excellent communication

Job description

EML is seeking a Technical Specialist to drive technical excellence across our Life Insurance claims team, based in NSW, QLD or VIC with option to work from home three days per week after training. You will provide guidance to Case Managers on TPD, Income Protection and Terminal Illness claims and coach teams to lift capability.

This permanent, full‑time role requires strong stakeholder management, knowledge of legislation and best practice claims handling, plus a continuous improvement mindset.