Hybrid Tech Project Coordinator: Software Onboarding

Talent International; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

CBD + WFH (3 days in office)

Job summary

Talent International is seeking a Technical Project Coordinator to support the implementation and delivery of software and digital services within a large government environment in Victoria. You will coordinate onboarding, troubleshoot issues, and liaise with software vendors and internal IT teams to ensure timely resolution, while maintaining clear communication with non-technical users.

Experience with SSO/IAM, APIs, and integrations is valued; this hybrid role offers CBD office presence with

Qualifications

• Experience as a Technical Project Coordinator, IT Project Coordinator, Application Support Analyst, Technical Support Analyst or Service Delivery Coordinator.
• Strong stakeholder management and ability to communicate technical information clearly to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Good general technical knowledge with the ability to investigate and troubleshoot software or technology issues.
• Strong organisational skills to manage multiple issues, priorities and stakeholders.

Responsibilities

• Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
• Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
• Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
• Support implementation activities, including technical requirements, product configuration, readiness and service commencement.
• Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
• Develop and maintain practical guidance, FAQs, process documentation and support materials for users.

Skills

Stakeholder management

Technical troubleshooting

Coordination across teams

Job description

Talent International is seeking a Technical Project Coordinator to support the implementation and delivery of software and digital services within a large government environment in Victoria. You will coordinate onboarding, troubleshoot issues, and liaise with software vendors and internal IT teams to ensure timely resolution, while maintaining clear communication with non-technical users.

Experience with SSO/IAM, APIs, and integrations is valued; this hybrid role offers CBD office presence with