Technical Project Coordinator

Talent; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work (3 days in office)

Contract until Sept 2027

Job summary

Victorian Government is seeking a Technical Project Coordinator to support software and digital services delivery across a large user base. You will coordinate onboarding, implementation, and ongoing support across end users, software suppliers, and internal IT teams.

You will triage and troubleshoot issues, manage SSO/IAM-related tasks, and ensure resolution through collaboration with specialist teams. This contract role emphasizes stakeholder engagement and clear communications.

Qualifications

• Experience as a Technical Project Coordinator or similar roles with IT project coordination responsibility.
• Strong technical knowledge and ability to troubleshoot software or technology issues.
• Excellent stakeholder management and ability to communicate technical concepts to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Strong organisational skills with multiple priorities and stakeholders.

Responsibilities

• Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
• Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
• Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
• Support implementation activities, including technical requirements, product configuration, readiness and service commencement.
• Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
• Develop and maintain practical guidance, FAQs, process documentation and support materials for users.

Skills

Stakeholder management

Technical troubleshooting

IT project coordination

Vendor coordination

Documentation

Tools

SSO

IAM

APIs

Integrations

Job description

• Victorian Government
• Contract until September 2027
• CBD + WFH (3 Days per week in Office)

Our Victorian Government client is seeking a Technical Project Coordinator to support the implementation and ongoing delivery of software and digital services across a large and complex user environment.

Working across end users, software suppliers and internal technology teams, you will act as a key coordination point for software onboarding, implementation and technical issues. You will help triage and troubleshoot issues, coordinate the appropriate technical support and ensure problems are progressed through to resolution.

Key Responsibilities

• Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
• Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
• Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
• Support implementation activities, including technical requirements, product configuration, readiness and service commencement.
• Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
• Develop and maintain practical guidance, FAQs, process documentation and support materials for users.

About You

• Experience as a Technical Project Coordinator, IT Project Coordinator, Application Support Analyst, Technical Support Analyst or Service Delivery Coordinator.
• Good general technical knowledge with the ability to investigate and troubleshoot software or technology issues.
• Strong stakeholder management skills with the ability to communicate technical information clearly to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Strong organisational skills with the ability to manage multiple issues, priorities and stakeholders simultaneously.
• Previous experience within Victorian Government would be advantageous.

Whats In It For You

• Victorian Government
• Contract until September 2027
• CBD + WFH (3 Days per week in Office)