Technical Project Coordinator

Talent Corp; City of Melbourne; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

WFH policy

CBD office in Melbourne

Job summary

Talent Corp is seeking a Technical Project Coordinator for a Victorian Government client in Melbourne. You will support software onboarding, implementation and ongoing delivery across a large user environment, coordinating between end users, software suppliers and internal IT teams.

The role involves triaging and troubleshooting issues, ensuring timely resolution, and producing practical guidance and support materials for users.

Qualifications

• Experience as a Technical Project Coordinator or similar role.
• Ability to investigate and troubleshoot software/technology issues.
• Strong stakeholder management and ability to explain technical info to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Excellent organisational skills managing multiple issues and priorities.
• Victorian Government experience is advantageous.

Responsibilities

• Act as coordination point for users needing support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software/tech issues and identify resolution pathway.
• Coordinate issues related to SSO, IAM, APIs, integrations, data exchange and configuration.
• Liaise with software suppliers and internal technology teams to investigate issues and drive resolution.
• Support implementation activities including technical requirements, product configuration and readiness.
• Track issues, risks, actions and dependencies; escalate complex matters as needed.
• Develop and maintain guidance, FAQs, processes and user support materials.

Skills

Technical coordination

Stakeholder management

Issue triage

IT project coordination

Communication to non-technical users

Tools

SSO

APIs

Job description

Our Victorian Government client is seeking a Technical Project Coordinator to support the implementation and ongoing delivery of software and digital services across a large and complex user environment.

Working across end users, software suppliers and internal technology teams, you will act as a key coordination point for software onboarding, implementation and technical issues. You will help triage and troubleshoot issues, coordinate the appropriate technical support and ensure problems are progressed through to resolution.

Key responsibilities:

• Act as a key coordination point for users requiring support with software implementation, onboarding, renewals and transitions.
• Triage and troubleshoot software and technology issues, identifying the appropriate pathway for resolution.
• Coordinate issues relating to SSO, user access/IAM, APIs, integrations, data exchange and software configuration.
• Liaise with software suppliers and internal technology teams to investigate issues, coordinate actions and drive them through to resolution.
• Support implementation activities, including technical requirements, product configuration, readiness and service commencement.
• Track technical issues, risks, actions and dependencies, escalating more complex matters to specialist teams where required.
• Develop and maintain practical guidance, FAQs, process documentation and support materials for users.

About you:

• Experience as a Technical Project Coordinator, IT Project Coordinator, Application Support Analyst, Technical Support Analyst or Service Delivery Coordinator.
• Good general technical knowledge with the ability to investigate and troubleshoot software or technology issues.
• Strong stakeholder management skills with the ability to communicate technical information clearly to non-technical users.
• Experience coordinating across users, software vendors and internal IT teams.
• Strong organisational skills with the ability to manage multiple issues, priorities and stakeholders simultaneously.
• Previous experience within Victorian Government would be advantageous.

Whats in it for you:

• Victorian Government
• CBD + WFH (3 Days per week in Office)