Hybrid Team Lead – Appointment & Waitlist Operations

Monash Health; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Work from home

On-site parking

Salary packaging

EAP

Learning portals

Mentorship and career guidance

Supervision and professional develop.

Job summary

Monash Health Specialist Consulting Outpatients, Referral Management is seeking a motivated Team Leader to oversee our administration team and drive workflow improvements across referral pathways in a fast-paced environment.

You will lead and develop staff, collaborate with the management team, and ensure high-quality, timely patient care while coordinating onsite and remote work arrangements. Strong communication and change-management skills are essential.

Qualifications

• Relevant health or management qualification required.
• Experience in a similar leadership/administration role.
• Proficient with Microsoft Office tools.
• Ability to work full-time onsite and remotely.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Lead and develop the administration team within Referral Management.
• Oversee workflows and implement process improvements.
• Collaborate with management to ensure timely care.
• Maintain strong stakeholder communication across teams.
• Support flexible working arrangements including remote work.

Skills

Leadership

Stakeholder communication

Workflow redesign

Team training

Project management

Communication

Education

Health/Management qualification

Tools

Microsoft Office

Job description

Monash Health Specialist Consulting Outpatients, Referral Management is seeking a motivated Team Leader to oversee our administration team and drive workflow improvements across referral pathways in a fast-paced environment.

You will lead and develop staff, collaborate with the management team, and ensure high-quality, timely patient care while coordinating onsite and remote work arrangements. Strong communication and change-management skills are essential.