Team Leader - Wait List and Appointment

Monash Health; Melbourne; Híbrido; AUD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

On-site parking

Salary packaging

EAP

Learning portals

Mentorship and career guidance

Supervision and professional develop.

Descripción de la vacante

Monash Health Specialist Consulting Outpatients, Referral Management is seeking a motivated Team Leader to oversee our administration team and drive workflow improvements across referral pathways in a fast-paced environment.

You will lead and develop staff, collaborate with the management team, and ensure high-quality, timely patient care while coordinating onsite and remote work arrangements. Strong communication and change-management skills are essential.

Formación

• Relevant health or management qualification required.
• Experience in a similar leadership/administration role.
• Proficient with Microsoft Office tools.
• Ability to work full-time onsite and remotely.
• Strong communication and stakeholder engagement skills.

Responsabilidades

• Lead and develop the administration team within Referral Management.
• Oversee workflows and implement process improvements.
• Collaborate with management to ensure timely care.
• Maintain strong stakeholder communication across teams.
• Support flexible working arrangements including remote work.

Conocimientos

Leadership

Stakeholder communication

Workflow redesign

Team training

Project management

Communication

Educación

Health/Management qualification

Herramientas

Microsoft Office

Descripción del empleo

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Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About the Role

• Full Time Permanent Position
• Are you a strong communicator that enjoys collaborating with others to oversee and improve workflows?
• Do you enjoy variety in your working day and like added workplace flexibility?

We are seeking a motivated individual who has outstanding leadership and customer service skills to join the team at Monash Health Specialist Consulting Outpatients, Referral Management.The Team Leader works collaboratively with the management team of Referral Management to provide strong leadership for our administration team, while ensuring we continue to deliver high quality and timely care for our patients.

About You

You are looking to develop your leadership and management experience, or you are an accomplished leader who enjoys working in a fast-paced and dynamic environment. A strong communicator that is able to demonstrate integrity, compassion, accountability, respect and excellence.Interested in overseeing existing workflows, creating meaningful change to processes, and collaborating on larger projects.

You have:

• Strong leadership approach to your team and work responsibilities
• Enjoys communicating with a wide range of stakeholders to achieve desired outcomes
• Capable of training and developing others to achieve success within the workforce
• Able to design/redesign workflows and procedures to improve outcomes
• Strong communication skills to help guide the team and provide high level patient service.
• Enjoy working collaboratively and participating in larger Monash Health projects
• Proven organisational skills and can work autonomously
• Demonstrable ability to manage a range of administration responsibilities across a number of workflows
• A quality focus whilst ensuring work is completed within the required time frames
• A flexible approach to staggered start and finish times, as well as supporting a workplace that utilises working from home

What you need

• Relevant qualifications in health and/or management
• Demonstrated experience in a similar role
• Proficient in Microsoft Office products
• The Ability to work fulltime to support the team both onsite and remotely.

Benefits of working at Monash health Referral Management:

• A workplace that utilises working from home
• On-site car parking
• Monthly ADO’s
• 5 Weeks Annual Leave
• Access to salary packaging
• Comprehensive Employee Assistance Program (EAP)
• Access to Monash Health in-house learning portals to further expand your skills and knowledge base
• Avenues to further develop your leadership and project management skills
• Mentorship and career guidance
• On-going supervision and professional development

For a confidential discussion and to explore this opportunity further, please reach out to Jesse Watts, Referral Management Senior Administration Manager

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive,supportiveand future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are FullHearted, OpenMinded and AllIn, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.