Cancer Council Navigator

Cancer Council NSW; Sydney; Hybrid; AUD 42,000 - 66,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Best Workplace awards recognition

Hybrid WFH/Office

Staff discounts

Job summary

Cancer Council NSW is expanding its national Cancer Navigation Service to connect Australians affected by cancer with trusted information, emotional support and services. You will work in a non-clinical navigation role, offering guidance across telephone and digital channels and linking clients to appropriate services.

The role is offered on a 12-month fixed-term contract as two part-time positions at 0.6 FTE.

Qualifications

• Tertiary health qualifications and relevant clinical/health experience.
• Experience assessing patient needs and referring to health professionals and services.
• Strong verbal and listening skills with ability to build rapport with diverse groups.
• Experience providing psychosocial and informational support.
• Ability to use client management databases and MS Office tools.

Responsibilities

• Provide patient-centred emotional support and information via telephone and online channels.
• Refer clients to internal and external services and resources.
• Maintain data integrity in client databases per program standards.
• Escalate to crisis or psychological services when required.
• Contribute to ongoing quality improvement and guideline adherence.

Skills

Health system experience

Client assessment & referrals

Verbal & listening skills

Psychosocial support

Evidence-based practice

MS Office proficiency

Oncology experience

Telephone/online support

Cultural responsiveness

Education

Health-related tertiary qualifications

Tools

Microsoft Office

Job description

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW, and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref "Best Workplace" in 2025.
• A balanced organisational approach to WFH and office.
• Work for purpose and know that your work fosters an engaged, diverse, and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail, and fitness.

About the team:

Cancer Council NSW is enhancing its national Cancer Navigation Service to offer more ways for Australians affected by cancer to access trusted information, emotional support and connection to services.

Building on our well-established 13 11 20 confidential information and support service, the Cancer Navigation Service acts as a key point of entry, connecting people to tailored support including healthcare professionals, specialist cancer organisations, in-language services, and Aboriginal and Torres Strait Islander community-controlled health services.

As a Cancer Council Navigator, you will provide compassionate, evidence-based information and emotional support to people affected by cancer at any point along the cancer continuum. This is a non-clinical navigation role, operating within approved frameworks and referral pathways. This role provides support across telephone and digital platforms, offering guidance, connection and referral to appropriate services.

The appointments will be offered on a 12-month fixed-term contract. This recruitment will fill two part-time posts at 0.6 FTE (three days per week).

Key responsibilities of the role:

• Provision of patient centred brief emotional support based on individual need.
• Provide high-quality information and support to clients via telephone and online channels, responding effectively to a diverse range of needs, concerns, and enquiries.
• Connection to support through appropriate referral to internal and external services.
• Empathetic listening and escalation to crisis or psychological services as required.
• Provision of evidence-based information and resources.
• Performing client assessments to determine emotional and supportive care needs.
• Provision of information about cancer prevention, screening services, and early detection.
• Maintain data integrity in client databases through the collection of client information and national minimum data informed by program data standards.
• Compliance with Cancer Councils Cancer Navigation Service Quality Assessment and Assurance activities.
• Participate in review of procedures and information resources as required.Practice within evidence-based frameworks and participate in continual quality improvement activities to ensure a high-quality service is provided.

About you

• Tertiary Qualifications in Health (e.g. nursing, allied health, social work or other related disciplines)
• Experience working in a clinical/Health Service or Community Health environment
• Experience assessing patient/client needs and making appropriate referrals to health professionals, community services, and non-government organisations, utilising problem-solving skills and a client centred approach
• Advanced verbal and listening skills with the ability to build professional rapport and trust engage effectively with diverse stakeholders and maintain appropriate boundaries.
• Experience in the provision of psychosocial and informational support
• Demonstrated ability to practice within an evidence-based framework
• Experience using client management databases, and computer literacy in Microsoft office suite of programs - Outlook, Word, Excel
• Experience in Oncology
• Recent practice in a Clinical/Health Service or Community Health Environment within the last 5 years
• Understanding of the impact of a cancer diagnosis and knowledge of the psychosocial and information needs of people affected by cancer
• Experience in the provision of telephone and/or online evidence-based information and support to clients demonstrating the ability to respond appropriately to a range of needs and concerns information and support
• Experience with culturally responsive practice, trauma informed practice, and the use of strengths-based approaches

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch withBlayze Thomasat*******@nswcc.org.au